Lucretia D. Butler
White Oak, GA
Summary
Dynamic professional with extensive experience in customer-oriented roles at Essilor Luxottica. Proven leadership in sales management and effective problem resolution, driving team performance and enhancing customer satisfaction. Proficient in medication administration and skilled in budgeting, consistently achieving sales goals while fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Full Time Caregiver (Parental)
Home
White Oak
11.2025 - Current
- Administer medications according to prescribed schedules and health guidelines.
- Supported mother with daily living activities and personal care routines to promote independence.
- Provided companionship and emotional support to improve mother's overall well-being.
- Coordinate with healthcare professionals for effective client care planning.
- Assist mother with mobility and transportation to appointments or outings.
- Aided in bathing, dressing, and personal care to maintain comfort and hygiene.
Apprentice Optician
Essilor Luxottica ( For Eyes, Target Optical)
Atlanta
11.2022 - 11.2025
- Work directly with customers to help meet all of their eyewear needs
- Took and recorded measurements, adjusted and fitted eyewear, ensuring precise execution for optimal customer satisfaction
- Supported the fitting process by accurately measuring and adjusting frames for comfort and style.
- Ensured the finished eyewear met optical standards and customer requirements.
- Explained prescriptions to customers using clear terminology and informed them of related product offerings to enhance their experience
- Managed team of opticians by facilitating feedback, conducting development conversations, and leading by example on the floor to foster a collaborative environment
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
Sales Manager
My EyeLab
Peachtree City
11.2021 - 11.2022
- Maximized profits by aligning patient vision needs with tailored product recommendations and effective cash management
- Identified patient needs and recommended suitable products and services to enhance customer satisfaction
- Identified and resolved prescription-related issues, ensuring patient satisfaction and accurate service delivery
- Maintained high quality customer service and housekeeping standards
- Measured, fitted, and adapted lenses and frames according to optical prescription
- Completed training as a licensed dispensing optician apprentice, gaining hands-on experience in optical practices.
- Conducted patients’ pre-exams and verified insurance details.
Store Manager
Farmers Furniture
Morrow
09.2018 - 11.2021
- Directed the daily activities for all areas of the store to include accounts receivable, collections, sales, warehouse, and delivery
- Achieved profit and sales goals set by corporate guidelines through strategic planning and team collaboration.
- Oversaw daily operations to ensure efficient store functioning while maintaining a clean, safe environment for customers and staff.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Streamlined inventory management, implementing systems that optimized stock replenishment and reduced shortages.
- Developed promotional displays that increased product visibility and boosted sales during peak seasons.
- Inspected sales reports, profit and loss statements, and credit reports
- Employee management (hired, trained, supervised, disciplined)
- Ensured adherence to company’s billing/collections policies/procedures
Store Manager
Family Dollar
06.2016 - 10.2018
- Oversaw daily store operations, ensuring efficient workflow and customer satisfaction.
- Ensured quality, satisfying customer service (ensured ASMs (assistant store managers) and CSRs (customer service reps) acknowledged, assisted and thanked customers in a positive, approachable manner.
- Managed inventory levels, implementing systems to optimize stock replenishment and minimize shortages.
- Managed store assets, including inventories, cash, and other funds, ensuring accuracy and security.
- Maintained comprehensive store business records, including payroll, scheduling, vendor deliveries, and cash register deposits, facilitating smooth operations.
- Collaborated with corporate leadership to align store objectives with overall business goals.
Education
MBA - Human Resources Management
Strayer University
Herndon, VA12.2010
Bachelor of Science - Business Management
Savannah State University
Savannah, GA06.1996
Skills
- Healthcare Support
- Compassionate Caregiving
- Medication Safety
- Customer Oriented
- Attention to detail
- Problem solving
- Goal-oriented
- Budgeting-Proficient
- Financial Record Keeping
- Office Suite proficiency
- Proficient Communicator
- Team building
- People management
- Leadership
- Motivational
- Marketing/Sales
Work History
01-2022
Skills
5,5,5,5,4,5,5,5,5,5,5,5,5,4
References
Available upon request
Timeline
Full Time Caregiver (Parental)
Home
11.2025 - Current
Apprentice Optician
Essilor Luxottica ( For Eyes, Target Optical)
11.2022 - 11.2025
Sales Manager
My EyeLab
11.2021 - 11.2022
Store Manager
Farmers Furniture
09.2018 - 11.2021
Store Manager
Family Dollar
06.2016 - 10.2018
MBA - Human Resources Management
Strayer University
Bachelor of Science - Business Management
Savannah State University