Lucy Wiggins
Johns Creek
Summary
Pragmatic professional with vast experience in leadership roles. Skilled in strategic planning, problem-solving, operational improvement, and communication with solid understanding of business principles, project management and team leadership.
Overview
20
20
years of professional experience
Work History
Regional Vice President of Multi-Family Operations
Mid-America Apartments
05.2009 - Current
- Led a team of up to 12 property managers overseeing nearly 4500 multi-family homes.
- Oversaw yearly budget of more than $58 mil.
- Built high-performing teams through effective recruitment processes, ongoing training programs, coaching sessions.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Mentored direct reports, fostering a positive work environment that encouraged professional growth and development.
- Negotiated strategic partnerships with vendors to secure favorable terms and pricing for products or services.
- Implemented successful improvements to collections, rent growth and occupancy.
- Facilitated organizational change management efforts as needed to adapt quickly to shifting market dynamics or customer preferences.
- Championed diversity and inclusion efforts within the organization to create an inclusive workplace culture that attracts top talent.
- Implemented cross-functional initiatives for continuous improvement in sales, customer satisfaction, and operational efficiency.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Promoted from portfolio of 6 communities in Savannah, GA to 12 communities in Atlanta Metro in May of 2010.
Property Manager
Mid-America Apartments
09.2007 - 05.2009
- Enhanced resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance team to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Food and Beverage Manager
Hyatt
06.2004 - 09.2007
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Education
Bachelor of Science - Hospitality Management
University of Missouri - Columbia
Columbia, MOSkills
- Operational planning, coordination, and management
- Strategic Decision-Making
- Process Improvements
- Expense Control
- Leadership and People Development
- Contract Negotiations
Timeline
Regional Vice President of Multi-Family Operations
Mid-America Apartments
05.2009 - Current
Property Manager
Mid-America Apartments
09.2007 - 05.2009
Food and Beverage Manager
Hyatt
06.2004 - 09.2007
Bachelor of Science - Hospitality Management
University of Missouri - Columbia
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