Luis Bernal-Morales
Stone Mountain
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Brooks Pest Solutions
Peachtree Corners
01.2025 - Current
- Maintained records of all customer interactions and transactions.
- Created standard operating procedures for all service functions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Trained new employees on the use of customer relationship management software systems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Pest Control Technician
ProCare Pest Services LLC.
Lawrenceville
08.2022 - 01.2025
- Identified, inspected, and treated pest infestations in residential and commercial properties.
- Conducted pest evaluations to identify infestations and determine appropriate solutions.
- Ensured compliance with safety regulations.
- Conducted training sessions for new employees, ensuring they quickly adapted to company standards.
- Supported inventory processes and managed the upkeep of company vehicles.
Inventory Management Specialist
Marine Corps Active Duty Service
Camp Lejeune
09.2018 - 08.2022
- Dedicated and detail-oriented Inventory Management Specialist with four years of experience in the US Marine Corps.
- Expertly managed and optimized inventory systems.
- Skilled in working collaboratively within a team to optimize operations.
- Directed inventory operations for equipment and parts valued at over $1 million, ensuring precise accountability.
- Performed routine evaluations, checks, and verifications of inventory to pinpoint and resolve inconsistencies.
- Established inventory control systems for seamless supply chain operations.
- Guided junior personnel in inventory management techniques, boosting unit readiness.
Education
Associate of Applied Science - Information technology and Networking
DeVry University
Illinois08.2024
High school diploma - GED
Cross Keys High School
Atlanta, GA05.2018
Skills
- Logistics Coordination
- Warehouse Operations Proficiency
- Forklift Operation
- Client Support
- Risk Management
- Quality Assurance
- Staff Oversight
- Team Mentorship
- Effective Communication
- Strategic Leadership
- Candidate Sourcing
- Project management
- Client retention strategies
- Time management
- Sales support
- Bilingual Spanish and English
Certification
- Driver's License
- Pesticide Applicator's License
- Certified Operator License
Languages
Spanish, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Manager
Brooks Pest Solutions
01.2025 - Current
Pest Control Technician
ProCare Pest Services LLC.
08.2022 - 01.2025
Inventory Management Specialist
Marine Corps Active Duty Service
09.2018 - 08.2022
Associate of Applied Science - Information technology and Networking
DeVry University
High school diploma - GED
Cross Keys High School