LUIS REYES
Fayetteville
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist
GoDaddy
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Sales Agent
Vacation Resort Club
08.2022 - 05.2023
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Improved team performance by sharing successful sales strategies in regular meetings and training sessions.
Team Lead Sales Associate
International Cruise & Excursions Inc.
06.2014 - 08.2022
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Sold over $25,000 in travel benefits per month during.
Box office attendent
COBB THEATERS
06.2013 - 06.2015
- Usher, Concessionist
- Give information on shows and showtime, sell tickets
- Also greet customers and direct them to the designated theaters
- Clean auditoriums when shows end
- Finally in the concession i would direct the customer, up sell, suggestive sell, thank and invite back
- I have received the honor of being employee of the month and also received the award for box off associate
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales associate
American Eagle Outifitters
10.2012 - 03.2013
- Cashier, floorset, Denim expert
- My duties as an assoicate was to help customers choose from different styles
- Grab any sizes they may need from the back and fold while keeping the store clean
- As a cashier my job was to see if the customers needs have been met, while trying to add on to the sell
- Working floorset ment changing walls out, undressing/dressing manikins, to changing out posters on walls and windows
- I’ve received awsome associate of the month numerous times at AE
Education
Regents Diploma -
Rochester, NYbuisness administration
Valencia community college
Skills
- Brand Promotion
- Sales and Promotions
- Payment processing
- Customer service excellence
- Inbound customer service
- Call center experience
- Appointment scheduling
Affiliations
My objective is to secure a position that will utilize my experience with sales and retail. Using my incredible people skills i express great communication and have gotten along with everyone I have worked with or for. I am Bilingual which has helped with customer service positions in the past. Also I’m a fast learner that can pick up on new material very quickly. I enjoy new challenges and opportunities for development and growth. With the proper training i can make the best of a position offered. QUALIFICATIONS Sales associate Cashier Stock Replenishment.
Languages
Spanish
Professional Working
Timeline
Customer Care Specialist
GoDaddy
08.2023 - Current
Sales Agent
Vacation Resort Club
08.2022 - 05.2023
Team Lead Sales Associate
International Cruise & Excursions Inc.
06.2014 - 08.2022
Box office attendent
COBB THEATERS
06.2013 - 06.2015
Sales associate
American Eagle Outifitters
10.2012 - 03.2013
buisness administration
Valencia community college
Regents Diploma -
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