Luis Tobias
Jonesboro
Summary
successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Inbound Team Lead
Stord
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Metro By T-Mobile
02.2021 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Manager
AutoZone
07.2020 - 12.2020
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Site Foreman
L.E.S Remodeling
03.2015 - 04.2017
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Inspected completed work to verify quality standards and compliance with criteria.
- Scheduled job assignments for staff to monitor progress and performance.
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
Education
High School Diploma -
Frank McClarin Success Academy High School
College Park, GA08.2021
Skills
- Data Entry
- Report Preparation
- Complaint Resolution
- Quality Assurance
- Strategic Planning
- Team Leadership
- Employee Training and Development
- Complex Problem-Solving
- Schedule Preparation
Timeline
Inbound Team Lead
Stord
01.2022 - Current
Manager
Metro By T-Mobile
02.2021 - 11.2021
Manager
AutoZone
07.2020 - 12.2020
Site Foreman
L.E.S Remodeling
03.2015 - 04.2017
High School Diploma -
Frank McClarin Success Academy High School
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