Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
2024 Customer Service Award
Generic

Luis Villada

Duluth

Summary

Dynamic Service Manager at Greystar Property Management with a proven track record in customer service and team leadership. Expert in problem-solving and enhancing service efficiency, I successfully reduced service downtime by proactively addressing issues. Committed to fostering a positive work environment while ensuring high-quality project completion and staff training.

Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Manager

Greystar Property Management
05.2019 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Service Manager

Greenwood Property Management
05.2017 - 05.2019
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Service Supervisor

Sterling Management
04.2012 - 05.2017
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.

Education

Colegio La Salle
Medellin, Colombia

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Team collaboration and leadership

Certification

  • Certified on HVAC and CPO

Languages

English
Native or Bilingual

Timeline

Service Manager

Greystar Property Management
05.2019 - Current

Service Manager

Greenwood Property Management
05.2017 - 05.2019

Service Supervisor

Sterling Management
04.2012 - 05.2017

Colegio La Salle

2024 Customer Service Award

2024 Customer Service Award for the Atlanta Region.


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Luis Villada