Xero
Luisa Rodrigues Vasco
Summary
Customer-orientated professional with over 3 years of administrative support, customer service and database management. Able to manage own time, and workload to make sure that key touchpoints are met with all customers both internal and external. Short Term accounts experience.
Overview
3
3
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Payouts Advisor
Quick Car Finance
Bournemouth, Dorset
01.2023 - 09.2023
- Processed payments to external partners and maintained updated records of invoices and receipts.
- Produced detailed reports outlining key issues and proposed solutions.
- Helped to prevent and minimise the risk of fraud and financial loss for Quick Car Finance.
- Reviewed completed work to verify the accurate completion of all finance applications.
- Prepared reports, statements, invoices and payment packs.
- Reviewed/Approved invoices and payments.
- Identified and resolved administrative errors, recommending preventative action to improve data quality and productivity.
- Conducted audits and risk assessments to achieve regulatory compliance.
PAYOUTS ADMINISTRATOR
Quick Car Finance
Bournemouth, Dorset
04.2021 - 12.2022
- Liaised with dealers and finance providers to ensure quick turnaround times on all applications, always making sure that all parties had positive affecting outcomes.
- Ensured that all paperwork and documentation was complete, accurate and in order and that all relevant details meet the exacting standards of our lenders.
- Adhered to anti-money laundering and other relevant financial legislation.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Provided assistance to customers in completing their finance applications, ensuring that all paperwork and documentation was complete, accurate and in order and that all relevant details meet the standards of our lenders.
US Customer Support
Tando - Richmond Group
Bournemouth, Dorset
11.2020 - 04.2021
- Managed customer support calls, email correspondence and support ticketing system
- Smoothened customer onboarding experience, providing superior level of customer care
- Routinely contacted existing customers to discuss their support needs
- Responded promptly to general inquiries from members and clients via e-mail
- Guaranteed positive customer experiences and resolved all customer complaints, assisting customers with questions and concerns
- Educated clients on loan products available to facilitate decision- making, describing complex terms in easy-to-understand language
Education
GCSEs - Accounting and Management
Colégio Henriques
Benguela, Angola 02/2015 - 11/2017
Diploma of Higher Education - Management of Social Organisations
Instituto Politecnico de Beja
Beja, Portugal 09/2018 - 08/2020
Skills
Administrative Support
CRM Systems
Proficiency in IT
Work Overload Management
Customer ServiceCalculating Payouts
Software
Zendesk
Zoho Desk
Aircall
Certification
Big Data Training - Udemy
Timeline
Microsoft Excel (Beginner to Advanced) - Udemy
01-2024
Financial Accounting - Udemy - In Course
01-2024
Senior Payouts Advisor
Quick Car Finance
01.2023 - 09.2023
PAYOUTS ADMINISTRATOR
Quick Car Finance
04.2021 - 12.2022
US Customer Support
Tando - Richmond Group
11.2020 - 04.2021
Big Data Training - Udemy
08-2020
GCSEs - Accounting and Management
Colégio Henriques
02/2015 - 11/2017
Diploma of Higher Education - Management of Social Organisations
Instituto Politecnico de Beja
09/2018 - 08/2020