Luis F. Sanchez
Lawrenceville
Summary
Experienced retail and auto service professional with talent in sales, management, and customer service. Proven ability in team leadership, streamlining operations, and driving strategic initiatives to achieve business goals. Skilled in inventory management and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Atlanta Toyota
05.2019 - Current
- Diagnosed customer needs, recommended appropriate services or repairs, and provided detailed and accurate estimates.
- Managed service appointments, ensuring timely job completion and efficient workflow.
- Delivered high levels of customer satisfaction by addressing concerns promptly and providing exceptional service.
- Strengthened communication, automotive knowledge, and organizational skills to enhance customer and technician interactions.
- Ensured smooth coordination and operational efficiency between customers and the technical team.
Electronic Components Manager
Fry's Electronics
04.2014 - 05.2019
- Promoted to Electronics Components Manager after two years as a sales associate, demonstrating strong leadership and sales skills.
- Led the team to consistently meet gross profit targets by setting clear objectives and implementing effective sales strategies.
- Oversaw employee performance, providing guidance and support to ensure continuous development and achievement of goals.
- Focused on motivating the team and maintaining a well-organized department to enhance efficiency and overall customer experience.
- implemented strategies that improved department operations and drove sales growth.
Education
Associate of Arts - Business Administration
Georgia State University
Alpharetta, GA 3002205.2016
High School Diploma -
Berkmar High School
Lilburn, GA05.2014
Skills
- Programming Languages Java & Google App script (basics)
- Communications
- Computer Literacy
- Data Analysis
- Team Builder
- Problem Solving
- Bilingual
- Adaptive
- Understanding
- Organized
Timeline
Service Advisor
Atlanta Toyota
05.2019 - Current
Electronic Components Manager
Fry's Electronics
04.2014 - 05.2019
Associate of Arts - Business Administration
Georgia State University
High School Diploma -
Berkmar High School
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