Luke DiJohn
Cumming
Summary
As a freshman at Kennesaw State University with experience navigating fast-paced environments, as demonstrated at Dunkin' Donuts, I bring a mix of strong customer service acumen and problem-solving capabilities. Leveraging an advanced understanding of Google Sheets and exceptional interpersonal skills, I've effectively increased customer satisfaction and operational efficiency. My experience spans sales, tech-savvy problem resolution, and leadership, positioning me as a versatile asset to any team. I've trained my body as well, with four years of experience in the gym, competing on the KSU Powerlifting Team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Dunkin' Donuts
Cumming
12.2023 - Current
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in training sessions for new employees when needed.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Provided customer service support to ensure satisfaction.
- Participated in team meetings to discuss strategies for improvement.
Cold Caller
Flat Earth Realty
Cumming
01.2024 - 01.2025
- Participated actively in brainstorming sessions aimed at generating innovative ideas for improving cold call process effectiveness and efficiency.
- Ensured compliance with industry regulations and standards pertaining to telemarketing activities.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Performed data entry tasks into company database while communicating with customers over the phone.
- Utilized sales techniques to persuade customers to purchase product or service packages.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
Education
Some College (No Degree) - Finance
Kennesaw State University
Kennesaw, GASkills
- Financial analysis
- Customer service
- Data entry
- Regulatory compliance
- Sales techniques
- Team building
- Microsoft Excel
- Work ethic
- Problem solving
- Dependability and reliability
- Heavy lifting
Affiliations
- Powerlifting : KSU
- Investing
Accomplishments
- 25th in Nation : Powerlifting
Certification
- CPR/AED
Languages
Spanish
Elementary
Timeline
Cold Caller
Flat Earth Realty
01.2024 - 01.2025
Team Member
Dunkin' Donuts
12.2023 - Current
Some College (No Degree) - Finance
Kennesaw State University
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