Luke Mathews
McPherson
Summary
Dynamic sales leader with a proven track record at Tender Loving Pet Grooming, excelling in customer relations and small business operations. Skilled in relationship building and strategic planning, I have consistently driven sales growth and enhanced team performance through effective training and mentorship, ensuring high levels of client satisfaction and loyalty.
Overview
27
27
years of professional experience
Work History
Owner
BUTLER ESTATA SALES
02.2019 - 01.2023
- Developed and implemented sales strategies to enhance market presence.
- Managed client relationships to ensure high levels of satisfaction and retention.
- Oversaw daily operations, ensuring efficiency in sales processes and team performance.
- Trained and mentored staff to improve product knowledge and customer service skills.
Sales Associate
Great Furntiure and Mattress
01.2015 - 12.2018
- Drove sales growth through effective product demonstrations and customer engagement.
- Provided personalized solutions to enhance customer satisfaction and loyalty.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Collaborated with team members to create visually appealing merchandise displays.
Marketing Assistant
The Capra Gia Cheese Company
01.2015 - 02.2017
- Developed and executed marketing campaigns across digital and traditional channels.
- Collaborated with cross-functional teams to enhance brand visibility and engagement.
- Analyzed market trends to inform strategic marketing decisions and improve outreach efforts.
- Coordinated social media content creation, ensuring alignment with brand messaging.
Sales Manager
Tender Loving Pet Grooming
03.2005 - 01.2013
- Led sales team to exceed quarterly targets through strategic planning and effective leadership.
- Developed and implemented training programs to enhance team product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities, adjusting sales strategies accordingly.
- Fostered relationships with key clients, ensuring high levels of satisfaction and repeat business.
Team Manager
Dillards Department Store
01.2002 - 06.2004
- Led team to enhance operational efficiency through process optimization and workflow management.
- Developed training programs that improved team performance and skill development.
- Implemented strategic initiatives to drive productivity and align with company goals.
- Mentored junior staff, fostering a culture of collaboration and continuous improvement.
Sales Associate
Riches Department Stores
06.2000 - 06.2003
- Trained and mentored new associates on sales techniques and product knowledge.
- Analyzed customer feedback to identify trends and improve service delivery.
- Implemented promotional strategies to boost seasonal sales events and campaigns.
- Developed strong relationships with repeat customers, enhancing brand loyalty and retention.
Customer Service Cashier
House of Blues
01.1998 - 05.2000
- Processed customer transactions efficiently using POS systems to ensure accurate billing.
- Assisted customers with inquiries and product information to enhance overall satisfaction.
- Maintained cleanliness and organization of checkout area to support operational efficiency.
- Trained new cashiers on procedures and best practices for exceptional service delivery.
Food and Beverage Attendant
Walt Disney World Company
04.1996 - 04.1998
- Delivered exceptional guest service in high-volume dining environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas, exceeding health standards.
- Trained new team members on standard operating procedures and guest interaction techniques.
Education
High School Diploma -
West Area Adult School
Lakeland, FL04-1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
BUTLER ESTATA SALES
02.2019 - 01.2023
Sales Associate
Great Furntiure and Mattress
01.2015 - 12.2018
Marketing Assistant
The Capra Gia Cheese Company
01.2015 - 02.2017
Sales Manager
Tender Loving Pet Grooming
03.2005 - 01.2013
Team Manager
Dillards Department Store
01.2002 - 06.2004
Sales Associate
Riches Department Stores
06.2000 - 06.2003
Customer Service Cashier
House of Blues
01.1998 - 05.2000
Food and Beverage Attendant
Walt Disney World Company
04.1996 - 04.1998
High School Diploma -
West Area Adult School