LUKE REEVES
LAWRENCEVILLE
Summary
Dynamic and results-driven professional with six years of diverse experience spanning clinical environments and restaurant management. Recently certified as a Board Certified Behavior Analyst (BCBA), with a Master of Science in Applied Behavior Analysis and a community psychology background. Skilled in data analysis, behavior intervention planning, and team leadership. Known for a detail-oriented approach, strategic decision-making, and a commitment to improving client outcomes. Demonstrated ability to excel in high-pressure settings and foster strong, collaborative relationships with clients and caregivers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician 2
Children's Healthcare of Atlanta, Marcus Autism Center, Complex Behavior Unit
10.2021 - Current
- Provided direct client-care utilizing applied behavior analysis protocols under the supervision of a BCBA or BCBA-D
- Communicated case-related activities with supervisors using written and verbal communication
- Collected behavior data during direct observations using data collection systems
- Assisted in the monitoring, data collection and entry, and adjustment of routine behavioral assessments and protocols
- Completed a daily assignment, (e.g., research data entry, creating packets of documents, tidying up areas of the unit, etc.)
- Utilizes safe and appropriate handling, management, and guidance procedures when transporting or working with clients
- Attended team supervision meetings and required training sessions
Assistant General Manager
Buffalo Wild Wings
07.2021 - 10.2021
- Assisted the General Manager with managing day to day business operations including but not limited to communicating all new item promotions to team members and all levels of management, setting up fundraisers and creating partnerships with community organizations
- Ensured all advertising materials were up to company standard and tracked ROI through Excel spreadsheets
- Oversee 'Heart of House' (HOH) and sport's bar to ensure and uphold quality of operations
- Managed the sport bar's inventory levels on a weekly basis
- Forecasted sales, documented food costs and routinely monitored labor hours to decrease discrepancies or variances
- Extensively coached and developed all staff members in becoming certified trainers, as well as supported and trained all levels of the management team
- Responsible for evaluating employee performance, including hiring/firing and performing monthly performance evaluations
- Organized and conducted monthly orientations and store meetings to discuss operational objectives and concise goals
- Promptly responded to guest feedback and resolved complaints to ensure and an exceptional level of customer service and performance standards
- Handled all cash operations, including counting drawers and making daily deposits
General Manager
Zaxby's LLC
05.2021 - 07.2021
- Assisted the President & COO with managing a $1-2 million-dollar operation
- Developed an effective team by managing the full cycle recruitment process, hiring and training of all levels of the leadership team and team members
- Performed and regulated daily cash flows and identified bottlenecks that impeded service goals and resolved them effectively
- Managed the store's inventory and forecasted sales on a weekly basis
- Established and maintained store quality standards of operational excellence by setting clear daily, weekly, and monthly goals
- Motivated and supported the team through inclusive learning programs for new and existing team members to boost morale and encourage communication about new or existing company policies and their importance in relation to daily business operations
- Provided an outstanding customer service experience by providing exceptional speed of service by ensuring order accuracy and guest satisfaction
- Further responsibilities include the maintenance of all equipment including fryers, coolers/freezers, servers, software and hardware, etc
Director of Inventory Management
Chick-fil-A Franchise
01.2021 - 05.2021
- Maintaining and managing inventory levels while effectively communicating with all levels of management (Operator, General Manager and Directors) regarding supply needs and surpluses of stock, monitored inventory quality and organization in an efficient and effective structure system and regulated inventory to adequately meet the store's daily functioning needs
- Worked closely with management team to ensure quality of service and product while identifying and resolving bottlenecks through the efficient development and implementation of solutions
Research Assistant
Georgia State University FEELINGS Lab
08.2019 - 12.2020
- Studied and observed the rate of children's emotions and behaviors to discern emotional reactivity toward empathetic and prosocial behaviors from baseline using self-reporting and visual analysis
- Utilized electrocardiograms (ECG) to gather computational data to formulate hypotheses
- Processed, reviewed and constructed data collected using SPSS to formulate graphs, spreadsheets and data sets to help the head researcher and grad students construct theses and hypotheses in relation to empathy and prosocial behavior
Restaurant Theatre Manager: Guest Service Development & Service Check
AMC Dine-In Theatres Webb Gin 11
12.2018 - 05.2019
- Managing and supervising staff through daily functions, regulating marketing materials, promoting efficient staff standards through positive and promotive ways, and assisting in the establishment and training of new employees to company standards
- Gather and input data regarding the finances for the day and calculating daily cash flows
- Instituting store-wide changes regarding new policies and new employees
- Assist the general manager and kitchen manager with disciplinary needs and calendar management
Supervisor: Marketing & Service Check
AMC Dine-In Theatres Webb Gin 11
10.2018 - 12.2018
- Managing and supervising staff through daily functions, regulating marketing materials, promoting efficient staff standards through positive and promotive ways, and assisting in the establishment and training of new employees to company standards
FOH & Inventory Manager
Chick-fil-A Franchise
10.2014 - 12.2017
- Managing and monitoring inventory, assisting guests with catering orders, execution of proper cash handling and control procedures, adherence to company procedures and policies to ensure order accuracy and to provide excellent servant leadership, and consulted with management to quickly resolve guest's lapse in service
- Managed and regulated the entire store's inventory to adequately meet the needs of daily functioning
- Worked closely with fellow managers to resolve inventory inadequacies by reaching out to suppliers and other franchise locations for temporary assistance
- Communicated closely with guests and team members to ensure operations were running smoothly and efficiently
Education
Master of Science (MS) - Applied Behavior Analysis
Georgia State University
Atlanta, CA12-2023
Bachelor of Science (BS) - Psychology, Concentration: Community Psychology
Georgia State University
12-2020
Skills
- Data Collection and Analysis
- Client Engagement
- Childcare Research
- Applied Behavior Analysis
- Behavior Modification Techniques
- Behavior Intervention Plans
- Reinforcement Procedures
- Behavior Observation
- Functional Behavior Assessment
- Decision-Making
- Rapport Building
- Treatment Implementation
Relevant Coursework
- Advanced Research Design & Analysis
- Ethics
- Verbal Behavior & Skill Acquisition
- Mathematical Modeling & Critical Thinking
- Calculus I & II
- Community Psychology
- Social Psychology
- Multicultural Psychology & Interpersonal Communication
Undergraduate Achievements
- Dean's List, Fall 2017, Spring 2018, 3.5
- President's List, Spring 2020, Fall 2020, 4.0
Certification
- Board-Certified Behavior Analyst (BCBA) - Behavior Analyst Certification Board: Issued Feb 2025: 1-25-79561
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board: Issued Jan 2022: RBT-22-200792
Timeline
Registered Behavior Technician 2
Children's Healthcare of Atlanta, Marcus Autism Center, Complex Behavior Unit
10.2021 - Current
Assistant General Manager
Buffalo Wild Wings
07.2021 - 10.2021
General Manager
Zaxby's LLC
05.2021 - 07.2021
Director of Inventory Management
Chick-fil-A Franchise
01.2021 - 05.2021
Research Assistant
Georgia State University FEELINGS Lab
08.2019 - 12.2020
Restaurant Theatre Manager: Guest Service Development & Service Check
AMC Dine-In Theatres Webb Gin 11
12.2018 - 05.2019
Supervisor: Marketing & Service Check
AMC Dine-In Theatres Webb Gin 11
10.2018 - 12.2018
FOH & Inventory Manager
Chick-fil-A Franchise
10.2014 - 12.2017
- Board-Certified Behavior Analyst (BCBA) - Behavior Analyst Certification Board: Issued Feb 2025: 1-25-79561
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board: Issued Jan 2022: RBT-22-200792
Master of Science (MS) - Applied Behavior Analysis
Georgia State University
Bachelor of Science (BS) - Psychology, Concentration: Community Psychology
Georgia State University
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