Luna Pulgarin
Winder
Summary
Dedicated server with exceptional customer service skills and a strong work ethic. Proven ability to create welcoming environments and manage fast-paced dining situations effectively.
Overview
2
2
years of professional experience
Work History
Server
Donatellos Urban Trattoria
Winder, GA
11.2025 - 04.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and upselling specials to enhance guest experience.
- Efficiently managed table assignments and coordinated food delivery with kitchen staff.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Collaborated with team members to address customer inquiries and resolve issues promptly.
- Processed payments accurately and handled cash transactions responsibly.
- Adapted to varying shifts and responsibilities while maintaining high service standards.
- Supported training of new staff on restaurant procedures and customer interaction techniques.
Server
Tacos N Social De Jalisco
Winder, GA
05.2025 - 11.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Demonstrated adaptability by efficiently managing multiple tables during peak hours.
- Processed payments accurately and efficiently, ensuring smooth transaction flow for guests.
- Engaged with customers to build rapport, fostering a welcoming atmosphere in the restaurant.
- Cultivated warm relationships with regular customers.
Host
Polanco Taqueria
Sandy Springs, GA
03.2024 - 04.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize dining flow and minimize wait times.
- Assisted in training new hosts on customer service standards and operational procedures.
- Coordinated with kitchen staff to communicate guest needs and special requests effectively.
- Monitored dining area for cleanliness and maintained organized seating charts.
- Resolved customer inquiries and complaints promptly to enhance guest satisfaction.
Education
No Degree -
Cambridge High School
Milton, GA05.2028
No Degree -
Pearson Virtual High School
Online05.2028
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Fashion and Style
- Personal Development and Self-Improvement
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
Timeline
Server
Donatellos Urban Trattoria
11.2025 - 04.2026
Server
Tacos N Social De Jalisco
05.2025 - 11.2025
Host
Polanco Taqueria
03.2024 - 04.2025
No Degree -
Cambridge High School
No Degree -
Pearson Virtual High School