LunDerek Craig
Morrow
Summary
Accomplished team leader, business manager and customer relations expert with extensive experience in cutting, styling and managing care of hair. Proven ability to enhance client satisfaction and drive business growth through effective marketing strategies. History of increasing business revenue and satisfying customers. Well-versed in cleaning and sanitizing, compliance, and business management requirements.
Overview
7
7
years of professional experience
Work History
Master Barber
Self-employed
03.2020 - Current
- Managed business customer service, responding to requests and concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained master calendar of appointments and employee shifts.
- Promoted business with effective sales and marketing strategies.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with other Barbers to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Consulted with clients to assess personal style preferences and unique needs.
- Styled hair according to customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
Master Barber
BarberKing Cuts
02.2019 - 03.2020
- Maintained master calendar of appointments
- Completed full and partial shaves with clippers and standard and straight razors.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Promoted business with effective sales and marketing strategies.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
High School Diploma -
Eagle's Landing High School
McDonough, GA05-2016
Master Barber Program -
CEI Hair School
Atlanta, GA01-2019
Skills
- Product knowledge
- Professional manner
- Continuing education
- Business administration
- Customer safety
- Cleaning and sanitation
- Equipment maintenance
- Team collaboration
- Verbal communication strength
- Complaint resolution
- Creative problem solving
- Relationship building
- Punctuality and reliability
- Decision-making
- Adaptability and flexibility
- Multitasking and organization
Timeline
Master Barber
Self-employed
03.2020 - Current
Master Barber
BarberKing Cuts
02.2019 - 03.2020
High School Diploma -
Eagle's Landing High School
Master Barber Program -
CEI Hair School
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