Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Lupe Diaz

Lawrenceville

Summary

Dynamic and results-driven professional with a proven track record at Chipotle Mexican Grill, where I led a team of over 30 members and achieved 100% health inspection scores. Skilled in customer service and time management, I excel in fostering teamwork and enhancing client satisfaction through effective training and communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Free Lance Cleaning Services

Self
04.2022 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced clinic cleanliness by diligently performing daily janitorial tasks such as sweeping, mopping, and disinfecting surfaces.
  • Improved overall cleanliness by implementing efficient cleaning processes and schedules for the janitorial team.
  • Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.

Certified Training Manager

Chipotle Mexican Grill
04.2018 - 04.2025

•Certified Training Manager for Chipotle, led a team of over 30 members.

•Led training initiatives across different sites within the state.

• Developed a Brand Ambassador culture in restaurants managed.

• Specialized in Microsoft software, and communication through emails.

•Focus on providing exceptional Customer Service to all patrons of the business.

•Performed cleaning tasks following established protocols for safety and efficiency.

• Secured great state led Health inspection results in all restaurants; Received 100% in the past 4 quarters of year 2024.

Education

GED -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Active listening
  • Calm under pressure
  • Decision-making
  • Relationship building
  • Customer relations
  • Computer proficiency
  • Team development
  • De-escalation techniques
  • Brand representation

Accomplishments

- Achieved 100% on Health Inspections for an entire year.

- Received recognition from various departments in the company, and Team Directors and Executives of the company.

Certification

  • Licensed Food Safety Manager - 2020

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Free Lance Cleaning Services

Self
04.2022 - 04.2025

Certified Training Manager

Chipotle Mexican Grill
04.2018 - 04.2025

GED -

Gwinnett Technical College
Lupe Diaz