Luther Gaborekwe Mabona
Information Technology
Gaborone
Summary
Accomplished and strategic-minded Information Technology Professional with over 15 years of progressive experience in leading IT infrastructure, database management, and software development initiatives. Proven track record of implementing innovative technology solutions to drive business growth and enhance operational efficiency. I stay abreast of emerging technologies and industry trends, evaluating their potential impact on business operations and recommending adoption strategies. Adept at fostering cross-functional collaboration and managing high-performance teams to achieve organizational objectives.
Overview
25
25
years of professional experience
2000
2000
years of post-secondary education
5
5
Certifications
Work History
General Manager IT Architecture, Systems & Database
Botswana Unified Revenue Service (BURS)
08.2018 - Current
- Lead the IT Architecture, Systems & Database in developing and implementing strategic technology initiatives aligned with organizational goals
- I oversee the design, implementation, and maintenance of robust IT Architecture to support company operations and growth
- Direct database management activities, including database design, optimization, backup, and recovery
- Spearhead software development projects, ensuring adherence to best practices and quality standards throughout the software development lifecycle
- As an example the current core systems are cloud ready using the modern microservices architecture
- I negotiate contracts with technology vendors and manage vendor relationships to optimize service delivery and cost-effectiveness
- I develop and manage IT budgets, monitoring expenses and implementing cost-saving measures where possible
- Implement cybersecurity measures to protect company data and software from internal and external threats
- Key Projects: Integrated Tax Management System, upgrade of E-services, Oracle Active Dataguard, Interface with the Customs Management System, Zambia and Namibia Revenue authority, First National Bank, Ministry of Agriculture, Bank of Botswana, Botswana Bureau of Standards, Track and Trace System, SAP implementation of the remaining Finance and Human Resource Processes, Development of IT Strategy/Policies/processes, Assisted in the internally developed IT Strategy
IT Application (System) Manager
Botswana Unified Revenue Service (BURS)
10.2010 - 08.2018
- Managed a team of IT professionals responsible for software development/customization and maintenance
- Led the design and implementation of enterprise-wide IT projects, including system upgrades, migrations, and integrations
- Developed and maintained IT policies and procedures to ensure compliance with regulatory requirements and industry standards
- Collaborated with business stakeholders to identify technology needs and prioritize IT initiatives based on business objectives
- Conducted performance evaluations, provided training and development opportunities, and managed staffing and resource allocation
- Key Projects: Customs Management System, Efiling platform, Mobile Tax Application, SAP implementation of some of the Finance and Human Resource Processes, Interface with South African Revenue Service, Omang/Residence permit system, CIPA, Bank of Botswana, HRDC, Database clustering, Oracle Hardware implementation, Development of Policies/processes
IT Infrastructure Manager
Botswana Unified Revenue Service (BURS)
10.2006 - 09.2010
- Led a team of [number] IT professionals responsible for designing, implementing, and maintaining the organization's IT infrastructure, including network systems, servers, storage, and security solutions
- Oversaw the planning and execution of IT infrastructure projects, ensuring alignment with business objectives and timelines
- Implemented best practices for IT service management (ITSM) and ITIL framework to improve service delivery and customer satisfaction
- Managed vendor relationships and negotiated contracts to procure hardware, software, and services at competitive rates
- Developed and enforced IT policies and procedures to ensure compliance with industry standards and regulatory requirements
- Conducted regular performance assessments and capacity planning to optimize resource utilization and accommodate future growth
- Implemented QoS policies, traffic shaping and load balancing for efficient network resource utilization
- Implemented disaster recovery and business continuity plans to minimize downtime and ensure data integrity in the event of system failures or natural disasters
- Provided technical leadership and mentorship to team members, fostering a culture of innovation, collaboration, and continuous learning
- Key Projects: Establishment of the BURS Data Network and domain, Network Security (Firewalls, VPNs, IDS/IPS), Implemented SolarWinds, Zabbix and Wireshark for network monitoring, IT security audit, BURS website, Anti-virus implementation, Integrated Hardware, Service Desk automation, Development of Policies/processes, Data center establishment
Senior System Analyst (Senior Systems Administrator)
Department of Information Technology
08.2005 - 09.2006
- Managed a team of IT professionals responsible for administering Windows and Linux server environments, including installation, configuration, maintenance of operating systems and server applications (Proxy Server and Enterprise Directory services)
- Managed virtualization platforms (e.g., VMware, Hyper-V) to maximize server consolidation and resource utilization
- Implemented and maintained enterprise storage solutions (SAN/NAS) to ensure data availability and integrity
- Monitored security, proactively identifying and resolving issues to minimize downtime and mitigate security risks
- Collaborated with cross-functional teams to plan and execute IT projects, including system upgrades, migrations, and expansions
- Provided technical support and troubleshooting assistance to end-users, resolving issues in a timely and efficient manner
- Key Projects: Network Security (Firewalls, VPNs, IDS/IPS), Government Core Servers, Unix/Linux administration, Development of Policies/processes
System Analyst (Senior Network Engineer)
Department of Information Technology
08.2003 - 07.2005
- Part of the design team and implemented a new network infrastructure for Government, ensuring seamless network integration and minimal downtime
- Optimized network performance, resulting in improved user experience and application responsiveness
- Implemented a robust network security architecture including firewalls, VPNs, and intrusion detection/prevention systems to safeguard sensitive data
- Led a team of junior engineers in network troubleshooting, maintenance, and documentation activities
- Key Projects: Establishment of the Metro Network, BTV Transponder Network, Phasing out of the VSAT network, Implementation of wireless networks, Implementation of laser network, Development of Policies/processes
Assistant System Analyst 1 (Network Engineer)
Department of Information Technology
08.2001 - 07.2003
- Managed a team of IT professionals responsible for software development/customization and maintenance
- Led the design and implementation of enterprise-wide IT projects, including system upgrades, migrations, and integrations
- Developed and maintained IT policies and procedures to ensure compliance with regulatory requirements and industry standards
- Collaborated with business stakeholders to identify technology needs and prioritize IT initiatives based on business objectives
- Conducted performance evaluations, provided training and development opportunities, and managed staffing and resource allocation
- Key Projects: Virtual Private Network of all Botswana Embassies, Upgrade of the Government Data Network, Network Monitoring Tool, Revamp of the Core network of the Government Data Network, Dial-up administration, Development of Policies/processes
Assistant System Analyst 2 (Junior Network Engineer)
Department of Information Technology
08.1999 - 07.2001
- Network troubleshooting, maintenance, and documentation activities
- Key Projects: Establishing Wide Area Networks and Local Area Networks, Network monitoring, Network cabling
Education
Bachelor of Business Administration - Management Information Systems
Solusi University
Skills
- IT Infrastructure Management
- Database Design and Administration
- Software Development Lifecycle
- Project Management
- Team Leadership and Development
- Strategic Planning and Execution
- Vendor Management
- Budgeting and Cost Control
- Cybersecurity and Risk Management
- Cloud Computing Technologies
Certification
Certificate in Advanced Taxation
Contacts
- 71269852
- 72100442
Timeline
General Manager IT Architecture, Systems & Database
Botswana Unified Revenue Service (BURS)
08.2018 - Current
IT Application (System) Manager
Botswana Unified Revenue Service (BURS)
10.2010 - 08.2018
IT Infrastructure Manager
Botswana Unified Revenue Service (BURS)
10.2006 - 09.2010
Senior System Analyst (Senior Systems Administrator)
Department of Information Technology
08.2005 - 09.2006
System Analyst (Senior Network Engineer)
Department of Information Technology
08.2003 - 07.2005
Assistant System Analyst 1 (Network Engineer)
Department of Information Technology
08.2001 - 07.2003
Assistant System Analyst 2 (Junior Network Engineer)
Department of Information Technology
08.1999 - 07.2001
Bachelor of Business Administration - Management Information Systems
Solusi University
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