Luz Deleon
Covington
Summary
Dedicated Customer Service Representative committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Offering over 10 years of experience in the customer service field, I am fit to deal with difficult and challenging situations while using best practices.
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Key Holder
Dennys Childrenswear
Paramus, NJ
09.2020 - 10.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock replenishment processes.
- Implemented visual merchandising strategies to enhance product presentation.
- Analyzed sales data to identify trends and inform promotional strategies.
- Resolved customer inquiries effectively, enhancing overall satisfaction ratings.
- Oversaw cash handling procedures, ensuring accuracy and security in transactions.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Service Worker
FLIK Hospitality
Florham Park, NJ
10.2017 - 02.2020
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at deli counter to fulfill requests and answer questions.
Customer Service Representative
Canon
Wayne, NJ
02.2014 - 10.2017
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Merchandise Clerk
Capacity LLC
New Brunswick, NJ
12.2012 - 08.2014
- Check products for proper shipping and insured quantity orders
- Consistently responded to emails
- Reviewed inventory stock on accounts
- Verified merchandise purchases
Sales Associate
Forever 21
Paramus, NJ
08.2010 - 06.2012
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
High School Diploma -
John F Kennedy Highschool
Paterson06-2006
Skills
- Diligent
- Detail Oriented
- Multi-Tasking
- Time Management
- Customer Service
- Cash handling
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Alarm systems
- Opening and closing coordination
Personal Information
Title: Customer Service Representative
Timeline
Key Holder
Dennys Childrenswear
09.2020 - 10.2025
Food Service Worker
FLIK Hospitality
10.2017 - 02.2020
Customer Service Representative
Canon
02.2014 - 10.2017
Merchandise Clerk
Capacity LLC
12.2012 - 08.2014
Sales Associate
Forever 21
08.2010 - 06.2012
High School Diploma -
John F Kennedy Highschool