Lydia Albert
Alpharetta
Summary
Dedicated healthcare professional specializing in mental health support and patient communication. Experienced in coordinating care for vulnerable populations and fostering therapeutic interactions in high-pressure settings. Pursuing nursing education to become a Psychiatric Mental Health Nurse Practitioner, committed to delivering patient-centered care.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Behavioral Health Technician / Psychiatric Technic
Unknown
Los Angeles, CA
01.2023 - Current
- Supported patients experiencing depression, anxiety, bipolar disorder, psychosis, and trauma in inpatient and outpatient settings.
- Assisted with intake, monitoring, and documentation using EMR systems.
- Used therapeutic communication and de‑escalation strategies to maintain safety and trust.
- Collaborated with RNs, PMHNPs, psychiatrists, and therapists to coordinate patient care.
- Provided compassionate, patient‑centered support during emotionally sensitive interactions.
Mental Health Volunteer - Crisis & Peer Support
NAMI / Local Crisis Hotline
Los Angeles, CA
01.2022 - Current
- Offered empathetic, non-judgmental support to individuals in crisis or emotional distress.
- Conducted suicide risk assessments following established protocols.
- Connected callers with community resources, treatment options, and emergency services when needed.
- Strengthened trauma‑informed communication skills essential for psychiatric nursing.
Customer Service & Administrative Support
Healthcare & Community Settings
Los Angeles, CA
01.2021 - 01.2023
- Managed high‑volume phone lines, scheduling, and patient inquiries, enhancing patient satisfaction through professionalism and calm demeanor.
- Managed high‑volume phone lines, scheduling, and patient inquiries with professionalism and calm.
- Maintained accurate records, billing support, and HIPAA‑compliant documentation.
- Demonstrated reliability, adaptability, and strong organizational skills, contributing to seamless operations in fast‑paced environments.
Education
Bachelor of Science - Biology
Harriet L. Wilkes Honors College
Jupiter, FL05.2019
Skills
- Mental‑Health Support
- Patient Communication
- Crisis‑Aware Customer Service
- De‑Escalation Techniques
- Behavioral Observation
- Care Coordination
- EMR Documentation
- HIPAA Compliance
- Scheduling & Intake
Career Goal
Aspiring Psychiatric Mental Health Nurse Practitioner (PMHNP) committed to delivering compassionate, evidence‑based psychiatric care. Seeking a Customer Care Specialist role at Serenity Mental Health Center to deepen clinical exposure, strengthen patient communication skills, and contribute meaningfully to a mission‑driven mental‑health team.
Certification
- CPR/BLS (American Heart Association)
- Mental Health First Aid
- HIPAA Training
- Crisis Intervention Training (if applicable)
Technical Skills
- EMR/EHR Systems (Epic, Cerner, or similar)
- Microsoft Office & Google Workspace
- Multi‑line phone systems
- Scheduling software
- Secure messaging platforms
Timeline
Behavioral Health Technician / Psychiatric Technic
Unknown
01.2023 - Current
Mental Health Volunteer - Crisis & Peer Support
NAMI / Local Crisis Hotline
01.2022 - Current
Customer Service & Administrative Support
Healthcare & Community Settings
01.2021 - 01.2023
Bachelor of Science - Biology
Harriet L. Wilkes Honors College