Lydia Hantando

• Ensure high customer satisfaction through effective engagement.
• Proficient in Benefits, Annuities and Reimbursement customer interactions.
• Assist with helpline calls, emails, chats and inquiries.
• Resolve inquiries promptly to enhance customer satisfaction.
• Manage difficult situations professionally while meeting resolution metrics.

As a Regional Trainer/Coordinator, I trained and equipped front desk staff at Peachtree Immediate Care for the West- Georgia Region. Ensuring that the staff obtained the knowledge and skills it takes to make each of their days successful. I developed training material and assisted with scheduling issues when needed. Ran and audits on employees to ensure their success and consistency throughout the month.

• Answered phones to respond to patient inquiries and transfer calls to appropriate staff members.
• Handled payment processing and provided patients with receipts and proper bills and change.
• Managed patient check-in and check-out procedures, reservations and payments.