Lydia Christine Garrison
Atlanta,GA
Summary
Several years of experience in administrative and customer care careers has given a unique perspective on compassion and empathy. As an expert in providing superb customer service and communicating effectively in every situation, these skills will be an asset to the company.
Overview
15
15
years of professional experience
Work History
Receptionist
Power’s Ferry Animal Hospital
11.2022 - Current
- Handle financial transactions, process client’s payments, print/email the invoices.
- Schedule appointments, answer 50 phone calls and respond to 45 emails a day.
- Effectively communicate grooming, boarding and surgical options.
- Respond to emails and return calls for all voicemails daily.
- Input detailed information of the client and patient’s data into Ezyvet, such as client's name, phone number, address and email address.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Account Executive
Yelp
07.2020 - 11.2022
- Communicated with small businesses providing thorough information regarding multiple services provided by Yelp via telephone and email.
- Regularly met and exceeded Yelp platform call and sales quotas, making 100 calls a day.
- Collaborated with team members sharing techniques and skills to consistently improve.
- Utilized Salesforce to access potential businesses interested in Yelp’s product.
Store Associate
Tuesday Morning
11.2018 - 07.2020
- Maintained professional and friendly working relationships with team members while creating welcoming environments for customers.
- Resolved customer complaints and issues independently and effectively.
- Assisted with cashiering, floor sales, inventory, and organization of product displays.
- Completed inventory of mass products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Receptionist/ Sales Associate
Massage Envy
03.2010 - 11.2018
- Served as the central point of contact for all vendors and clientele.
- Provided exceptional customer service experience for clients on the phone and in person.
- Input client information and appointments into the company database 40 times a day.
- Earned recognition for being number one in membership sales.
- Trained employees to meet and exceed job expectations.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Arts - Communications
Ashford University
Iowa01.2011
Skills
- Clear, effective, and culturally relative communication skills
- An outgoing, approachable personality that aids in teamwork
- Flexible and able to rotate between multiple areas of work seamlessly
- Ability to handle and appropriately prioritize multiple tasks
- Ability to work in high-pressure environments while maintaining quality performance
- Acquisition, documentation and filing of information into a database
Timeline
Receptionist
Power’s Ferry Animal Hospital
11.2022 - Current
Account Executive
Yelp
07.2020 - 11.2022
Store Associate
Tuesday Morning
11.2018 - 07.2020
Receptionist/ Sales Associate
Massage Envy
03.2010 - 11.2018
Bachelor of Arts - Communications
Ashford University
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