Summary
Overview
Work History
Education
Skills
Timeline
Generic

MarQueita Boyd

Forest Park

Summary

Dynamic professional with extensive experience at Georgia Lottery Corporation, excelling in application processing and customer service. Proven track record in conducting thorough background checks and resolving customer concerns, enhancing guest experiences. Strong communicator and problem solver, committed to regulatory compliance and financial integrity. Passionate about delivering exceptional results in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Retailer Contracts Coordinator

Georgia Lottery Corproation
Atlanta
07.2018 - Current
  • Processed and reviewed new and renewal applications thoroughly.
  • Evaluated background checks to ensure applicant eligibility.
  • Conducted credit checks and assessed financial risks for COAM applicants.
  • Performed administrative functions including mail processing and handling Department of Revenue responses.
  • Resolved customer concerns effectively to enhance guest experiences.

Prize Analyst

Georgia Lottery Corporation
Atlanta
08.2017 - 07.2018
  • Promptly identified customer needs, enhancing service effectiveness.
  • Processed incoming mail and lottery tickets with high accuracy.
  • Managed processing of checks for lottery winners efficiently.
  • Handled debts owed for Department of Revenue and Department of Education accurately.
  • Balanced outgoing financial statements to ensure financial integrity.

Quality Auditor

Sourceconference
Forest Park
09.2009 - 08.2014
  • Conducted quality audits to ensure compliance with industry standards for all healthcare claims.
  • Reviewed documentation and processes to verify accuracy and completeness.
  • Maintained comprehensive records of audit results and compliance status updates.
  • Collaborated with production staff to swiftly resolve quality issues.

Education

Associate of Arts - Business

University of Phoenix
Tempe, AZ
10-2014

Skills

  • Application processing
  • Background checks
  • Credit assessment
  • Financial analysis
  • Customer service
  • Regulatory compliance
  • Problem solving
  • Communication skills
  • Time management
  • Organizational skills
  • Customer engagement
  • Multitasking
  • Conflict resolution
  • Professionalism
  • Excellent written and verbal communication

Timeline

Retailer Contracts Coordinator

Georgia Lottery Corproation
07.2018 - Current

Prize Analyst

Georgia Lottery Corporation
08.2017 - 07.2018

Quality Auditor

Sourceconference
09.2009 - 08.2014

Associate of Arts - Business

University of Phoenix

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MarQueita Boyd