Maaysha Huda

Motivated and tech-savvy professional with hands-on experience supporting Meta's AR/VR division, where I collaborated with engineering teams to resolve complex technical issues and improve customer satisfaction. Demonstrating analytical thinking and strong documentation skills. Proven leadership in managing creative and operational projects for a nationally competitive university economics club, including event planning, recruitment campaigns, and digital promotions. Skilled in designing visual materials, coordinating online outreach in partnership with IT teams, and overseeing large teams of members. Detail-oriented and reliable professional with a strong background in data entry, inventory tracking, and digital record management. Experienced in using Microsoft Excel, Google Sheets, and internal systems to enter, organize, and maintain accurate data for inventory, sales, and customer records. Highly organized, efficient, and committed to maintaining accuracy in fast-paced environments.

• Led creative strategy and project execution as a core team leader of creative projects of the university's first academic economics club, competing at the national level and managing 90+ members alongside fellow team leaders. Directed end-to-end planning for seminars, recruitment drives, and national-level events, overseeing everything from visual branding to thematic concepts, decor, and logistics. Designed and collaborated closely with the IT team to bring creative ideas to life through digital platforms, leading the design and rollout of online promotions and social media campaigns, boosting engagement and visibility across platforms.
• Delivered high-level technical support for Meta's AR/VR platforms (e.g., Meta Quest), assisting users and developers in troubleshooting device, app, and account-related issues, while successfully diagnosing and fixing complex platform issues. Worked closely with engineering and QA teams to identify and resolve bugs, improve user experience, and deliver product feedback from frontline interactions. Specializing in diagnosing complex issues related to AR/VR hardware, firmware, and software environments, reducing resolution time and minimizing engineering escalations. Educated users on AR/BVR capabilities, onboarding best practices, and platform updates, helping drive adoption and satisfaction. Independently resolved critical technical problems for Meta products, going beyond standard support duties to address issues typically assigned to engineering teams. Consistently handled high-impact cases with minimal escalation, showcasing engineering-level troubleshooting skills within a customer support role.
• Oversaw store operations, cashiering, and data entry at a high-traffic grocery retailer; built strong customer rapport and trained new staff. Performed inventory calculations and data entry using computer-based systems, including Microsoft Excel, Google Sheets, and internal POS/ inventory software.