Macayla Castleberry
Warner Robins
Summary
Care professional with extensive experience in patient support and clinical operations. Known for reliability, adaptability, and focus on achieving results through teamwork. Skilled in patient interaction, administrative tasks, and maintaining collaborative work environment. I Developed strong interpersonal and administrative skills in healthcare environment, effectively managing patient interactions and clinic operations. Transitioning to a new field, seeking to leverage expertise in patient care and office management to contribute to dynamic team. Focused on delivering exceptional service and operational efficiency in diverse professional settings.
Offering excellent interpersonal skills and quick ability to learn and adapt in healthcare settings. Brings understanding of medical office procedures and strong capability in managing patient interactions and administrative duties. Ready to use and develop organizational and communication skills in this role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Flint River Hospital
Montezuma
08.2025 - Current
- Monitored patient behavior and reported changes to healthcare providers.
- Assisted in daily living activities and personal care for patients.
- Documented patient interactions and maintained accurate medical records.
- Collaborated with interdisciplinary teams to develop care plans.
- Completed day-to-day duties accurately and efficiently.
- I sat with telehealth doctors, took notes on level changes, and wrote down medications for other coworkers, including nurses, social workers, and discharge planners.
- Generated detailed spreadsheets to track progress on patients, and lists of all patients in the building to be seen by the doctor.
Pediatric Technician
Primary Pediatrics
04.2025 - 08.2025
- Recorded vitals such as height, weight, temperature, heart rate, and oxygen levels.
- Ensured cleanliness of equipment and rooms pre- and post-patient visits.
- Conducted swabs for Flu, Covid, and Strep.
- Conducted finger prick tests to monitor glucose levels and to send to lab for further testing
- Executed bilirubin tests for neonates.
- Administered NEB procedures to patients.
- Performed ear irrigation procedures on patients.
Chiropractic Assistant
Life Pointe Chiropractic
11.2023 - 07.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Greeted incoming visitors warmly, and directed patients to appropriate areas to keep the office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, heat therapy, and prepared patients for the hydro massage bed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Streamlined patient check-in and check-out processes including taking payments, minimizing wait times, and improving overall satisfaction.
Hostess/Server
Oil Lamp Restaurant
03.2023 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers and register workers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Perry High School
Perry, GA12-2024
Some College- 1 Semester Away From Associates Degree - Early Childhood Education
Middle Georgia State University
Warner Robins, GASkills
- Patient education
- HIPAA compliance
- Electronic medical records
- Customer relationship management
- Appointment scheduling
- Team collaboration
- Time management
- Problem solving
- Telephone etiquette
- Medical terminology
- Data entry efficiency
- Detail-oriented approach
- Customer service
- Patient safety management
- Patient monitoring
Certification
- BLS Certification
References
References available upon request.
Timeline
Mental Health Technician
Flint River Hospital
08.2025 - Current
Pediatric Technician
Primary Pediatrics
04.2025 - 08.2025
Chiropractic Assistant
Life Pointe Chiropractic
11.2023 - 07.2024
Hostess/Server
Oil Lamp Restaurant
03.2023 - 11.2023
High School Diploma -
Perry High School
Some College- 1 Semester Away From Associates Degree - Early Childhood Education
Middle Georgia State University