MACIE TRAPANI
Cartersville
Summary
Experienced with handling customer interactions and resolving issues promptly, while implementing thorough communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty with each and every single person that I interact with.
Overview
11
11
years of professional experience
Work History
Booking Manager - Customer Service Represenative
Vigilante Cosmetics
07.2024 - Current
- Developed and implemented efficient scheduling systems to streamline booking processes.
- Oversaw vendor relationships, negotiating contracts to maximize value and service quality.
- Implemented feedback mechanisms to continuously improve booking procedures and client interactions.
- Delivered exceptional customer support via phone, email, and chat channels.
- Resolved complex customer inquiries, ensuring timely and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner and Hair Stylist
Southern Pearls Salon
01.2015 - Current
- Oversaw daily salon operations, ordered beauty products, regularly maintained equipment for services, ensure all beauty treatments meet and exceed industry standards, promote services, products, and discounts on social media. Keep updated record of costs and revenues.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hair Artist
Vigilante Cosmetics
10.2017 - 07.2024
- Free Lance Hair Stylist, assisted in over one hundred weddings and have styled over five hundred heads of gorgeous hair.
Education
Master Cosmetology License - Cosmetology
Aveda Arts & Sciences Institute of Atlanta
Atlanta, Georgia12.2014
General High School Diploma - Business and Cosmetology
North Paulding High School
Dallas, Georgia05.2013
Skills
- Attention to detail and accuracy in scheduling and record keeping
- Excellent communication skills, both verbal and written
- Hospitality management
- Calendar management
- Effective multitasking
- Customer service and support
- Customer relations
- Office administration
- Telephone etiquette
- Team Leadership
- Problem-solving
- Microsoft Office fundamentals
Timeline
Booking Manager - Customer Service Represenative
Vigilante Cosmetics
07.2024 - Current
Hair Artist
Vigilante Cosmetics
10.2017 - 07.2024
Owner and Hair Stylist
Southern Pearls Salon
01.2015 - Current
General High School Diploma - Business and Cosmetology
North Paulding High School
Master Cosmetology License - Cosmetology
Aveda Arts & Sciences Institute of Atlanta
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