Mack Rodrigues
Assistant F&B Steward
Goa
Summary
Dynamic and enthusiastic professional with over two and a half years of experience in the hospitality sector, specializing in food and beverage service. Recognized for a strong customer-oriented approach, consistently delivering exceptional service to enhance guest experiences. A passionate person for the cruise industry, eager to contribute skills and dedication to create memorable journeys for travelers.
Overview
9
9
years of professional experience
2
2
Languages
Work History
F&B Assistant Steward
AIDAstella - AIDACRUISES
01.2025 - 09.2025
- Welcomed, seated, and served beverages for customers across 25 to 30 tables while supporting the Head Steward in the Market restaurant, with a total capacity of 614 seats.
- Executed superior service, maintaining high levels of guest satisfaction throughout dining.
- Displayed courteous and positive demeanor during all guest interactions.
- Collaborated with team members to exceed customer service benchmarks established by management.
F&B Assistant Steward
AIDAblu-AIDACRUISES
11.2023 - 09.2024
- I was assisting the waiter in providing guests with professional service, creating a pleasant dining atmosphere, and enhancing the overall dining experience by anticipating guest needs.
- Preparing mise-en-place to ensure that the station is ready when required.
- Assisting waiters in serving food and drinks to passengers.
- Regarding cleaning and sanitizing, it involved cleaning and sanitizing workstations, removing dishes, glassware, and cutlery from tables.
- Ensuring guests are satisfied with the food and service, and reporting any special requests or complaints.
Food and Beverage Utility
AIDAstella-AIDACRUISES
01.2023 - 09.2023
- Assisted with opening buffet stations and setup for service at buffet restaurant. Gained experience in food and drink by transferring to semi-al carte establishment after three months. Functioned as food and drink runner, maintaining efficient order delivery. Engaged in section work to enhance overall service quality.
Food and Beverage Utility
AIDAnova-AIDACRUISES
10.2021 - 07.2022
- Prepared service stations and sections for optimal operational readiness in buffet restaurant. Maintained cleanliness and organization of dining areas to enhance guest experience on AIDANOVA. Ensured timely replenishment of food items and supplies for efficient service delivery. Collaborated with team members to uphold high standards of customer service on $1.1B ship.
- Delivering guidance to customers on ship amenities to enhance overall experience.
- Complying with company policies and ensuring safety standards consistently
Food and Beverage Utility Trainee
AIDAsol-AIDACRUISES
09.2019 - 06.2020
- Contributed as a team member on AIDA 253 m AIDASOL, Sphinx Class Cruise Ship
- Executed buffet service and efficiently managed plate distribution. Assisted with training for new servers to enhance team performance. Provided customer support during meal service to ensure satisfaction.
- Ensured compliance with regulatory requirements and hygiene standards during food and drink handling.
The Gardenia Resort Goa
04.2018 - 03.2019
- Providing customized service to guests in food & drink sector.
- Attending to customer needs.
- Setting up the tables & maintaining cleanliness in the counters.
Stark The Gardenia Resort Goa
11.2017 - 04.2018
- Duties were same as mentioned above because it was a same resort.
GSA (Guest Service Associate)
The Lalit Golf & Spa Resort Goa
11.2016 - 10.2017
- I was in a banquet outlet, so duties were setting up different types of buffets setups, hall setups for different occasions.
The Lalit Golf & Spa Resort Goa
04.2016 - 10.2016
- IT (industrial training) for six months.
Education
Diploma - Hospitality Management
Govt. ITI Canacona
03.2016
H.S.S.C - undefined
03.2014
S.S.C - undefined
03.2012
Skills
- Expertise in table setting
- Proficient in prioritizing tasks
- Banquet service experience
Interests
Exploring new places, playing soccer
Disclaimer
I hereby declare that above given information is correct to the best of my knowledge.
Timeline
F&B Assistant Steward
AIDAstella - AIDACRUISES
01.2025 - 09.2025
F&B Assistant Steward
AIDAblu-AIDACRUISES
11.2023 - 09.2024
Food and Beverage Utility
AIDAstella-AIDACRUISES
01.2023 - 09.2023
Food and Beverage Utility
AIDAnova-AIDACRUISES
10.2021 - 07.2022
Food and Beverage Utility Trainee
AIDAsol-AIDACRUISES
09.2019 - 06.2020
The Gardenia Resort Goa
04.2018 - 03.2019
Stark The Gardenia Resort Goa
11.2017 - 04.2018
GSA (Guest Service Associate)
The Lalit Golf & Spa Resort Goa
11.2016 - 10.2017
The Lalit Golf & Spa Resort Goa
04.2016 - 10.2016
H.S.S.C - undefined
S.S.C - undefined
Diploma - Hospitality Management
Govt. ITI Canacona
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