Mackenzie Adams
Rupert
Summary
Exceptional customer service skills, cash handling expertise, and strong multitasking abilities. Committed to enhancing guest engagement and satisfaction in fast-paced environments.
Results-driven professional with experience in hospitality and customer service. Skilled in cash handling, guest engagement, and workflow improvements.
Overview
4
4
years of professional experience
Work History
Server
Main Street Pizza and Wings
8 W Main St , Butler Ga
12.2025 - Current
- Managed cash register operations efficiently, processing payments accurately and securely.
- Assisted in inventory management by tracking stock levels and placing orders for supplies as needed.
- Handled customer complaints professionally, resolving issues to maintain positive dining experiences.
- Implemented improvements in workflow processes, enhancing overall service efficiency during peak hours.
Certified Tanning Consultant
Palm Beach Tan
822 W Wolfe St Sullivan In
08.2025 - 12.2025
- Provided expert tanning consultations to clients, ensuring personalized service and satisfaction.
- Educated customers on skin care products and safe tanning practices to enhance overall experience.
- Monitored equipment functionality and cleanliness, ensuring compliance with safety standards.
- Assisted in training new consultants on product knowledge and customer engagement techniques.
Restaurant Hostess
Countrys on Broad
1329 Broadway , Columbus Ga
12.2024 - 07.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations efficiently, optimizing seating arrangements during peak hours.
- Coordinated with kitchen and waitstaff to ensure smooth service flow.
- Handled guest inquiries and concerns with professionalism, enhancing customer satisfaction.
Server
Pizza D Action
8018 Lee Rd 379 Salem Al
02.2022 - 10.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to facilitate timely food preparation and order delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on menu details, service techniques, and restaurant protocols.
Education
High School Diploma -
Glenwood School
5801 Summerville Road Smith Station , AL 3687705.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Client consultation
- Industry trends awareness
- Active learning
- Greeting guests
- Strong multitasking
- Customer service
Timeline
Server
Main Street Pizza and Wings
12.2025 - Current
Certified Tanning Consultant
Palm Beach Tan
08.2025 - 12.2025
Restaurant Hostess
Countrys on Broad
12.2024 - 07.2025
Server
Pizza D Action
02.2022 - 10.2024
High School Diploma -
Glenwood School