Mackenzie Franklin
Acworth
Summary
Resourceful recent graduate with a Bachelor’s degree in Communications and Digital Media and a minor in Business. Demonstrated experience in customer service, event operations, photography, and digital content creation. Proven communication, leadership, and teamwork skills cultivated through athletics and professional roles. Actively seeking opportunities in media, marketing, customer service, administration, sports, and creative industries.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Clock & Book Coordinator / Event Staff
LakePoint Sports
06.2023 - Current
- Coordinated event operations and scheduling for large sports tournaments and activities, ensuring efficient execution
- Delivered customer service and support to athletes, families, and visitors, enhancing overall event experience
- Organized records and streamlined day-to-day event coordination, contributing to operational efficiency
- Collaborated with team members in high-pressure settings to manage tasks effectively.
Freelance Photographer
Self-Employed
01.2021 - Current
- Captured and edited photography for diverse clients, enhancing visual narratives for events and creative projects
- Created engaging digital content using editing and graphic design tools, contributing to cohesive branding and storytelling
- Managed scheduling, communication, and client expectations, ensuring smooth project execution and client satisfaction
- Developed visual storytelling techniques through various projects
Guest Services Associate
Andretti Indoor Karting & Games
06.2023 - 08.2023
- Delivered excellent customer service in a high-energy entertainment environment
- Guided guests in navigating attractions, activities, and facility operations to enhance their visit
- Fostered positive guest experiences through effective communication and collaboration with team members
- Managed transactions and facilitated team operations during peak periods to ensure smooth service
Education
Bachelor of Arts - Communications & Digital Media,
Reinhardt University
Waleska, GA 08.2023 - 05.2026
Skills
- Event coordination
- Event planning
- Event Photography
- Photo & Video Editing
- Social Media Content Creation
- Event Branding
- Customer Service
- Time Management
- Multitasking and organization
- Team Collaboration
- Leadership
- Communication
Websites
Activities And Athletics
- Played basketball and soccer throughout childhood and school years
- Developed strong discipline, teamwork, leadership, and competitive mindset through athletics
Timeline
Bachelor of Arts - Communications & Digital Media,
Reinhardt University
08.2023 - 05.2026
Clock & Book Coordinator / Event Staff
LakePoint Sports
06.2023 - Current
Guest Services Associate
Andretti Indoor Karting & Games
06.2023 - 08.2023
Freelance Photographer
Self-Employed
01.2021 - Current