Mackenzie McKelvey
Lithonia,GA
Summary
Experienced customer service professional with a strong desire to excel in a dynamic and growth-oriented environment. Committed to delivering exceptional service and building positive relationships with clients. Skilled in resolving customer issues and providing timely solutions. Seeking an opportunity to leverage expertise and contribute to a team-driven organization focused on delivering outstanding customer experiences.
Overview
23
23
years of professional experience
Work History
Substantive Change Records Assistant
Southern Association of Colleges and Schools
06.2013 - Current
- Troubleshot and resolved process issues.
- Recorded and analyzed data to produce reports of results
- Participated in migration from Foxpro to Salesforce
- Scan and upload incoming Substantive Change requests into Salesforce
- Distribute daily repot of Substantive Change correspondence to staff
- Assist Readers in opening documents
- Train and assist new Substantive Change employees
- Assist Liaisons with uploading documents
- Followed confidentially regulations to maintain privacy.
- Process Publication orders
- Maintain inventory of printed publications
- Invoice Institutions for orders
- Supervise Annual Meeting Registration
- Assisted with typing, data entry, and answering incoming calls as required.
- Destroy records in line with retention schedules to protect confidential information and comply with regulations.
- Create, upload, and mail Response Letters
- Create reports for the Department of Education
- Review and compile minutes for 5th year reports
- Assist with ad hoc Commission projects as needed
Staff Assistant
Southern Association of Colleges and Schools
04.2004 - 07.2013
- Complete clerical tasks as directed to include copying, faxing, collating, sorting mail, filing, and data entry
- Completes and maintains publication orders for the Commission on Colleges, bills and maintains a log of orders filled
- Answers phone inquiries regarding publications
- Assists in mass mailing projects
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assists in the preparation of, and on-site during, Commission meetings ( Annual and Summer Meeting, Summer Institute, ect.
Administrative Assistant
C.E. Berry Janitorial
07.2003 - 10.2003
- Assist CEO with ongoing objectives including; scheduling employees for work, completing payroll using Quick Books and Excel, compiling all employee information on file and entering the necessary information into the Act database
- File invoice copies with detailed backup documents
Telerecuiter
American Red Cross
08.2002 - 04.2003
- Scheduled and reminded donors of blood drives and fixed sites for donating blood
Associate Account Executive
Bellsouth Business Center
01.2002 - 06.2002
- Assisted Account Executives with on going objectives concerning current and non-existing clients
- Responsibilities included customer generated demand activity and the internal interaction with customer service associates
Education
G.E.D - One year of college
Rowan Cabarass Community College
Salisbury, NC06.1998
Skills
- Skilled in Microsoft Office Suite
- Organizational Competence
- Document Management Skills
- Research Documentation Management
- Accurate Recordkeeping
- Inventory Management
- Accurate Data Entry
- Analytical Problem-Solving
- Data Research
- Proficient in Interview Strategies
- Database Querying
Accomplishments
Earned several Trail Head badges in Salesforce
Timeline
Substantive Change Records Assistant
Southern Association of Colleges and Schools
06.2013 - Current
Staff Assistant
Southern Association of Colleges and Schools
04.2004 - 07.2013
Administrative Assistant
C.E. Berry Janitorial
07.2003 - 10.2003
Telerecuiter
American Red Cross
08.2002 - 04.2003
Associate Account Executive
Bellsouth Business Center
01.2002 - 06.2002
G.E.D - One year of college
Rowan Cabarass Community College
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