Mackenzie Miller
Aragon
Summary
Innovative Frozen Food Manager experienced in leading teams and driving sales growth. Achieved significant improvements in frozen food operations through strategic implementation of industry trends. Dedicated Client Service Associate with strong organizational skills, fostering positive customer relationships and enhancing service delivery.
Overview
6
6
years of professional experience
Work History
Dairy Clerk
Kroger
Tallapoosa
11.2025 - Current
- Assisted customers with dairy product selections and inquiries.
- Maintained inventory levels and organized dairy displays.
- Ensured product freshness through regular stock rotation practices.
Dairy an frozen manager
Piggly wiggly
Tallapoosa
11.2021 - 10.2025
- Oversaw daily operations of frozen and dairy food section to enhance customer experience and maintain product quality.
- Managed frozen food stock and inventory to ensure availability for customers, rotated products to maintain freshness, and coordinated timely receipt of shipments.
- Managed frozen and dairy inventory levels and ensured stock rotation.
- Trained team members on proper handling of frozen and dairy products.
- Implemented safety protocols for storing and displaying frozen items to comply with health regulations and ensure product safety.
- Monitored temperature controls in freezers, coolers and other storage areas.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front of House Employee
Chic-Fil-A
Bremen
10.2021 - 11.2021
- Greeted and welcomed customers with friendly service and positive attitude.
- Streamlined front counter operations to enhance order taking and processing efficiency.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Prepared drinks upon request according to recipes and standards set by management.
- Proactively assisted team by cleaning and organizing front area, replenishing condiments and bussing during peak times.
- Delivered guest orders to correct tables or take-out counter.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Tailored orders to address customer allergies and gluten concerns.
Cashier
piggly wiggly
Tallapoosa
01.2020 - 10.2021
- Processed customer transactions quickly in a high-volume grocery store to minimize wait times.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Maintained accurate cash register balances during shifts.
- Maintained work area and kept cash drawer organized.
- Trained new cashiers on register operations and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and provided excellent service.
- Helped customers find specific products, answered questions, and offered product advice.
- Responded to customer inquiries and offered detailed information about store offerings.
- Provided exceptional customer service, utilizing active listening and engagement to ensure customer satisfaction.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for the rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves with merchandise to ensure availability.
- Managed the cleanliness and organization of checkout areas.
- Kept checkout areas clean and organized through regular sanitation and maintenance, enhancing overall shopping experience.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained in other department roles to assist during staff shortages and maintain operations.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Offered customers carry-out service at completion of transaction.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Developed strong relationships with team members to foster collaboration.
- Adhered to social distancing protocols and wore a mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore a mask or face shield.
Education
Haralson County High School
Tallapoosa, GASkills
- Food safety compliance
- Temperature monitoring
- Inventory management
- Product rotation
- Stock rotation
- Customer service
- Guest satisfaction
- Effective communication
- Verbal and written communication
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Decision-making
- Reporting and documenting
- Adaptability
- Teamwork
- Active listening
- Problem-solving
Timeline
Dairy Clerk
Kroger
11.2025 - Current
Dairy an frozen manager
Piggly wiggly
11.2021 - 10.2025
Front of House Employee
Chic-Fil-A
10.2021 - 11.2021
Cashier
piggly wiggly
01.2020 - 10.2021
Haralson County High School