Mackenzie Taylor

• Coordinated patient appointments using advanced scheduling software to enhance efficiency.
• Communicated preparation instructions to patients effectively to ensure compliance.
• Collaborated with healthcare providers to optimize scheduling processes and reduce wait times.
• Maintained accurate patient records and demographic information in electronic health records.
• Assisted patients with insurance verification and authorization to facilitate appointment scheduling.
• Handled incoming calls, addressing patient inquiries promptly to maintain satisfaction.
• Scheduled diagnostic tests, including X-rays, CT scans, ultrasounds, and MRIs for patients efficiently.
• Performed data entry tasks as required to support administrative functions.

Contacted patients by phone to confirm appointments and provide procedure preparation information.

Notified patients of time-of-service payment requirements when applicable.

Verified accuracy of patient information in charts prior to appointments.

Assisted with scheduling, rescheduling, and canceling appointments as needed.

• Assisted customers with product selection and styling advice.
• Provided product information and answered customer questions to enhance shopping experience.
• Demonstrated knowledge of store products and services.
• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Kept informed about new products arriving at store on a regular basis.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Collaborated with team members to ensure efficient store operations and enhance customer experiences.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Maintained store cleanliness and organization during shifts.
• Processed transactions efficiently using point-of-sale systems.
• Collaborated with team members to restock merchandise on the sales floor.
• Handled customer inquiries and resolved issues promptly and professionally.
• Supported promotional events by setting up displays and distributing materials.
• Greeted customers upon entering the store and provided assistance.
• Handled customer complaints in a professional manner.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Operated cash registers and processed transactions including sales, returns, and exchanges.
• Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
• Monitored and maintained the cleanliness and organization of the sales floor and stock areas.