Mackenzie Villacis
Brunswick
Summary
Proven Sales Associate and Bartender with a track record of enhancing guest satisfaction and boosting sales, notably at The Gasparilla Inn & Club and Sea Island. Energetic and detail oriented with over 8 years of hospitality experience. Excels in problem-solving and clear communication, adept at multitasking and leadership. Demonstrated ability to improve customer engagement and resolve issues, ensuring a memorable guest escapade. Additional experience includes handling money, training new coworkers and assistance in fast paced and high pressure situations
Overview
7
7
years of professional experience
Work History
Bartender
The Georgian Rooms
08.2022 - Current
- Used extensive knowledge of beer, wine, spirits and menu items to make informed recommendations to customers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
The Gasparilla Inn & Club
10.2017 - 07.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Taking care of 100+ guest per shift, taking orders, explained specials, made suggestions to enhance their overall stay with us as a company.
- Upselling food, wine, liquor with a professional appearance and mannerism.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Sales Associate
Vivent
04.2018 - 04.2019
- Implemented sales strategies to engage potential customers within assigned territories.
- Provided excellent customer service by addressing concerns and building long-term relationships with my customers. Even occasionally checking up on prior clients.
- Installing and demonstrating the product and successfully closing deals by utilizing persuasive sales strategies and in depth product knowledge
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Lemon Bay High School
Englewood, FL05-2018
Skills
- Guest Satisfaction
- Problem Solving
- Clear and effective communication
- Sales
- Leadership
- Handling conflict
- Mentoring
- Time Management
- Strong multitasking
- Organizational
- Highly reliable
- Team player attitude
Timeline
Bartender
The Georgian Rooms
08.2022 - Current
Sales Associate
Vivent
04.2018 - 04.2019
Bartender
The Gasparilla Inn & Club
10.2017 - 07.2022
High School Diploma -
Lemon Bay High School
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