Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Wilson

Moultrie,GA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid. Devoted individual with firsthand experience cultivating warm, nurturing environments for children. Talented in organizing and leading educational activities and monitoring behavior. Observant team player focused on promoting health and development in children. Veteran childcare worker that brings 5 years of related experience. Focused on enhancing academic, physical, and emotional development of young children. Successful at promoting discipline, focus, good behavior, and appropriate social skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Diligent CSR with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Global Medical Response
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Caregiver

Private Care Giver
05.2021 - 05.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Director

Lifespring Childcare Center
01.2020 - 05.2021
  • Recruited, hired, and trained employees on operations and performance expectations
  • Supported work-life balance to improve staff morale
  • Partnered with staff to create professional development plans to support personal and business growth
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth
  • Guided and motivated staff to drive maximum performance
  • Researched and negotiated pricing to reduce cost of equipment and supplies
  • Managed payroll for employees
  • Provided information by answering employee questions about payroll-related matters
  • Onboarded new employees in time reporting and payroll systems
  • Processed employee rehires, transfers, terminations, and withholdings
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets
  • Produced and filed payroll reports every Friday
  • Managed parent support groups addressing topics such as positive discipline

Floater for Lead Teachers

Lifespring Childcare Center
10.2016 - 01.2020
  • Sanitized toys and tables to maintain clean, safe environment
  • Secured indoor and outdoor premises to protect children
  • Communicated daily with children's parents or guardians about daily activities, behaviors, and related issues
  • Instructed children on good sanitary habits when washing hands, using bathroom, or eating
  • Employed positive guidance strategies to encourage children and improve behavior
  • Instilled discipline and maintained order with children by using simple and commanding directives
  • Planned and implemented engaging activities to encourage creativity and expression
  • Regulated children's schedules to balance rest, learning and play
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts

Branch Manager

Ez Title Pawn
03.2014 - 04.2016
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Maintained open, positive, and initiative-taking communication between educators and families
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics
  • Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents, and children
  • Earned positive verbal and written feedback from parents regarding classroom instruction and student learning success
  • Sanitized toys and tables to maintain clean, safe environment
  • Secured indoor and outdoor premises to protect children
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating
  • Employed positive guidance strategies to encourage children and improve behavior
  • Instilled discipline and maintained order with children by using simple and commanding directives
  • Planned and implemented engaging activities to encourage creativity and expression
  • Regulated children's schedules to balance rest, learning and play
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Maintained regular performance appraisals for subordinates through verbal, written and ongoing review programs
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
  • Recorded and updated customer personal accounts with accurate contact information
  • Completed skip traces on customers failing respond to collection efforts
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments
  • Reviewed accounts to determine payment plan compliance
  • Received payment and posted to appropriate customer accounts
  • Met demands of busy collections group by performing high volume of daily calls
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Prepared documentation required for collection and repossession activities

Education

Bachelor of Science - Elementary Education

Albany State University
Albany, GA
02.2025

Associate of Applied Science - Early Childhood Education

Southern Regional Technical College
Moultrie, GA
12.2022

High School Diploma -

Colquitt County High School
Norman Park, GA
05.2012

Skills

  • Strategic Planner
  • Age-Appropriate Activities
  • Behavior Management Techniques
  • Administration and Management
  • Conflict Resolution
  • Credit Accounts
  • Interviewing and Hiring
  • Proficient in all Microsoft Office applications
  • Customer Support
  • Active listening
  • Critical thinking
  • Data entry
  • Call handling
  • Organization
  • Goal oriented
  • Customer service expert
  • Appointment scheduling

Timeline

Customer Service Representative

Global Medical Response
11.2023 - Current

Caregiver

Private Care Giver
05.2021 - 05.2023

Director

Lifespring Childcare Center
01.2020 - 05.2021

Floater for Lead Teachers

Lifespring Childcare Center
10.2016 - 01.2020

Branch Manager

Ez Title Pawn
03.2014 - 04.2016

Associate of Applied Science - Early Childhood Education

Southern Regional Technical College

High School Diploma -

Colquitt County High School

Bachelor of Science - Elementary Education

Albany State University
Mackenzie Wilson