Macy Johnson
Swainsboro
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in complaint handling and fostering customer satisfaction. Skilled in data management and interpersonal communication, adept at resolving complex issues, enhancing customer support, and collaborating effectively in team settings. Demonstrates a strong commitment to excellence and continuous skill enhancement.
Overview
8
8
years of professional experience
Work History
Inbound Customer Support Representative
VXI Global Solutions LLC
03.2022 - 01.2025
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
U-Haul
Customer Service Representative & Administration
12.2020 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Claims Representative
Teleperformance
02.2017 - 10.2020
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Education
Bachelors - Business Administration in Entrepreneurship
Southern New Hampshire University
Hooksett, NH04.2026
Skills
- Complaint handling
- Data management
- Report generation
- Customer service excellence
- Shipping and receiving
- Inbound call answering
- Organization and recordkeeping
- Attention to detail
- Problem-solving
- Software troubleshooting
- Teamwork and collaboration
- Interpersonal skills
- Active listening
- Customer service
- Call management
- Microsoft windows and office
- Organizational skills
- Online chat support
- Support services
- Issue and resolution tracking
- Collaborative team player
- Customer service expert
- Friendly and patient
- Customer communication and empathy
Timeline
Inbound Customer Support Representative
VXI Global Solutions LLC
03.2022 - 01.2025
U-Haul
Customer Service Representative & Administration
12.2020 - 02.2022
Claims Representative
Teleperformance
02.2017 - 10.2020
Bachelors - Business Administration in Entrepreneurship
Southern New Hampshire University
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