Madalyn Louis
Powder Springs
Summary
Experienced customer service professional with strong communication and problem-solving skills. Committed to providing excellent support and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Kalo Group
09.2023 - 11.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Reservation Agent
U-Haul International
01.2022 - 07.2023
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and addressed questions from customers.
Education
Associate of Science - Healthcare Management
Penn Foster Career School
Scranton, PA05-2026
High School Diploma -
James Madison Highschool
Norcross, GA11-2021
Skills
- Customer service
- Reliability and punctuality
- Medical terminology knowledge
- Microsoft Office
- Appointment scheduling
- Call handling
Timeline
Customer Service Cashier
Kalo Group
09.2023 - 11.2024
Reservation Agent
U-Haul International
01.2022 - 07.2023
Associate of Science - Healthcare Management
Penn Foster Career School
High School Diploma -
James Madison Highschool
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