Maddie Surbaugh
Columbus
Summary
Dynamic and dedicated professional with experience at Applebee's, excelling in food handling and efficient packaging. Proven ability to enhance customer satisfaction through strong multitasking and initiative-taking. Recognized for optimizing service during peak hours and fostering positive relationships with guests, ensuring a personalized dining experience.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Applebee's Neighborhood Grill & Bar
Columbus, Ga
05.2025 - Current
- Prepared and packaged food orders efficiently for takeout customers.
- Ensured accuracy of order items and special requests to enhance customer satisfaction.
- Collaborated with kitchen staff to maintain timely service during peak hours.
- Managed point-of-sale system to process transactions accurately and quickly.
- Trained new team members on operational procedures and customer service standards.
- Monitored inventory levels of takeaway supplies, minimizing waste and ensuring availability.
- Arranged items in containers and bags, taking care to keep items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
Hostess
Applebee's
Columbus, GA
07.2024 - Current
- Greeted and seated guests promptly, enhancing customer experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Maintained cleanliness and organization of dining area, ensuring welcoming atmosphere.
- Collaborated with team members to streamline seating process during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
Education
High School Diploma -
Penn Foster Highschool
ONLINE05-2025
High School Diploma - Junior High Education
The Campus Academy
Columbus, Ga02-2019
Skills
- Order accuracy
- Detail-oriented
- Flexibility
- Initiative-taking
- Strong multitasking
- Phone etiquette
- Quick learner
- Efficient packaging
Timeline
To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2025 - Current
Hostess
Applebee's
07.2024 - Current
High School Diploma -
Penn Foster Highschool
High School Diploma - Junior High Education
The Campus Academy