Madeleine Tingle
Flowery Branch
Summary
Dynamic Assistant Customer Service Manager with a proven track record in enhancing customer satisfaction and driving sales. Skilled in conflict resolution, training, and cash handling.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Publix Super Markets Inc
01.2025 - Current
- Assisted in resolving customer inquiries and complaints, enhancing customer satisfaction.
- Coordinated training sessions for new staff, improving team performance and service quality.
- Supported daily operations by managing inventory levels and ensuring product availability.
- Implemented store promotions, driving increased foot traffic and sales during events.
- Monitored cash handling procedures, maintaining accuracy in transactions and financial reporting.
Customer Service Team Leader
Publix Super Markets Inc
01.2024 - 01.2025
- Led customer service team to enhance operational efficiency and improve service delivery.
- Trained and mentored new team members on customer interaction protocols and store policies.
- Resolved escalated customer complaints, ensuring timely and effective solutions to maintain satisfaction.
- Implemented feedback mechanisms to gather insights for continuous improvement in service quality.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
Customer Service Staff
Publix Super Markets Inc
08.2021 - 01.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate product displays and stock levels to ensure availability.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Collaborated with team members to streamline checkout processes during peak hours.
- Managed cash handling processes to ensure accuracy and compliance with financial policies.
Server
Johnny's Pizza
05.2020 - 08.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed table assignments and coordinated service flow to optimize efficiency during peak hours.
- Trained new staff on menu knowledge, service standards, and restaurant policies to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders during busy shifts.
- Handled cash transactions and maintained accurate financial records for daily sales and tips received.
- Crafted and served cocktails, enhancing customer experience through personalized drink recommendations.
Server
Daddy O'Brien's Irish Pub
09.2019 - 05.2020
- Developed and implemented strategies to improve guest satisfaction based on feedback and observations.
- Oversaw inventory management, tracking supplies to minimize waste and ensure availability of key items.
- Mentored junior servers, fostering a collaborative environment that encouraged skill development and teamwork.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Business Administration And Management
Piedmont University
Demorest, GA05-2027
Skills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Training and mentoring
- Conflict resolution
- Schedule management
- POS system operations
Certification
Food Safety Certification
Timeline
Assistant Customer Service Manager
Publix Super Markets Inc
01.2025 - Current
Customer Service Team Leader
Publix Super Markets Inc
01.2024 - 01.2025
Customer Service Staff
Publix Super Markets Inc
08.2021 - 01.2024
Server
Johnny's Pizza
05.2020 - 08.2021
Server
Daddy O'Brien's Irish Pub
09.2019 - 05.2020
Bachelor of Science - Business Administration And Management
Piedmont University