Madelynne Morning
Covington
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Store Manager
HomeGoods
Bethlehem
06.2022 - Current
- Increased store annual profit from $4M to $6M tier.
- Reduced shrink from 1.8% to 0.78% through enhanced loss prevention strategies.
- Lowered staff turnover from 125% to 83% by improving training, retention, and engagement.
- Drove a 12% year-over-year comp sales increase.
- Exceeded TJX Rewards acquisition goals, increasing from 87% to 125% of target.
- Ranked #1 in the region for overall customer satisfaction at 92% for two consecutive years (2023 & 2024).
Asset Protection Assistant Store Manager
Walmart
Covington
07.2018 - 07.2022
- Analyzed financial data to improve profitability and achieve fiscal goals.
- Executed risk mitigation programs, reducing shrink and improving compliance.
- Led internal and external investigations, ensuring adherence to legal and company policies.
- Trained store leadership teams on safety, compliance, and asset protection best practices.
- Partnered with management to meet and exceed sales and profit objectives.
Assistant Store Manager
Walmart
Covington
09.2014 - 07.2018
- Directed daily operations, including inventory flow, receiving, and merchandising.
- Implemented shrink-reduction strategies that consistently met corporate targets.
- Recruited, trained, and developed supervisors and associates to drive performance.
- Promoted diversity and inclusion within hiring and training practices.
Customer Service Manager
Walmart
Covington
07.2013 - 09.2014
- Increased Customer Experience Metrics by 40% through targeted service initiatives.
- Supervised front-end operations, cashier performance, and training programs.
- Resolved escalated customer concerns, ensuring satisfaction and loyalty.
Electronics Sales Associate
Walmart
Covington
06.2013 - 07.2013
- Delivered product recommendations to enhance customer purchasing decisions.
- Processed transactions accurately while following loss prevention protocols.
- Maintained merchandising standards to optimize sales.
Skills
- Retail Operations Management
- Loss Prevention & Asset Protection
- Financial & Inventory Management
- Staff Training & Development
- Shrink Reduction Strategies
- Safety & Compliance Enforcement
- Customer Service Excellence
- Investigations (Internal/External)
References
Available upon request.
Timeline
Store Manager
HomeGoods
06.2022 - Current
Asset Protection Assistant Store Manager
Walmart
07.2018 - 07.2022
Assistant Store Manager
Walmart
09.2014 - 07.2018
Customer Service Manager
Walmart
07.2013 - 09.2014
Electronics Sales Associate
Walmart
06.2013 - 07.2013
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