Madilynn Barkwell
Rome
Summary
Dynamic professional with a proven track record, excelling in team leadership and customer relationship management. Skilled in billing and invoicing, I enhance operational efficiency and drive employee engagement. Committed to delivering exceptional service, I consistently achieve performance goals while fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant/Office Manager
100% Chiropractic
Cartersville
09.2025 - Current
- Greeted and checked in patients to create welcoming, professional environments.
- Streamlined appointment scheduling, phone communications, and patient follow-up to improve patient experience.
- Coordinated patient flow, therapies, and treatment preparations to enhance overall clinic efficiency.
- Educated patients on care plans, scheduling, and office procedures.
- Processed payments and maintained accurate patient records.
- Took and processed digital x-rays while adhering to safety and compliance standards.
- Ensured cleanliness and organization of treatment areas to promote safety.
- Contributed to marketing initiatives and engaged in community outreach events to promote clinic visibility.
Operations Manager
CVS Health
Cartersville
10.2024 - 09.2025
- Developed staff training processes, incentive programs, and career advancement initiatives to enhance support for high performers and management trainees.
- Performed regular performance evaluations, delivering constructive feedback and acknowledging individual contributions.
- Oversaw inventory levels to ensure optimal stock availability and minimize carrying costs.
- Provided exceptional customer service during checkout, enhancing overall customer satisfaction.
- Maintained organized office operations and ensured efficient weekly planning.
- Resolved customer inquiries and issues promptly to uphold service quality.
Billing Representative
Turner Pest Control
Jacksonville
02.2023 - 06.2023
- Processed payments and resolved client billing inquiries to enhance customer satisfaction.
- Generated and distributed monthly billing statements in a timely manner.
- Verified service charges and necessary adjustments in collaboration with field technicians to ensure accurate billing.
- Clarified pricing structures and addressed service-related questions to improve client understanding.
- Accurately managed account details and updated customer information.
Spa Associate
Massage Green Spa
Julington Creek
05.2022 - 02.2023
- Sold memberships and products, directly contributing to revenue growth.
- Cultivated trust with clients through consistent, high-quality service delivery.
- Addressed client needs before and after service to enhance satisfaction and foster loyalty.
- Collaborated with team members to meet and exceed monthly performance goals.
- Maintained cleanliness standards of spa facilities to ensure welcoming environment.
Home Mortgage Agent
ERC (Enhanced Resource Centers)
Orange Park
12.2021 - 05.2022
- Managed inbound calls for Wells Fargo home mortgage loans, ensuring prompt and effective assistance to clients.
- Instructed clients on credit scores and their effect on mortgage rates, empowering informed financial decisions.
- Resolved client inquiries related to loan status and documentation requirements efficiently.
- Maintained accurate records of client interactions and transactions in a secure manner.
- Partnered with team members to enhance service delivery, contributing to improved customer satisfaction.
Education
High School Diploma -
Middleburg High School
Middleburg, FL06-2018
Skills
- Patient education
- Insurance verification
- Sales expertise
- Customer relationship management
- Computer proficiency
- Data analysis
- Process management
- Project organization
- Team leadership
- Conflict resolution
- Employee engagement
Timeline
Chiropractic Assistant/Office Manager
100% Chiropractic
09.2025 - Current
Operations Manager
CVS Health
10.2024 - 09.2025
Billing Representative
Turner Pest Control
02.2023 - 06.2023
Spa Associate
Massage Green Spa
05.2022 - 02.2023
Home Mortgage Agent
ERC (Enhanced Resource Centers)
12.2021 - 05.2022
High School Diploma -
Middleburg High School