Summary
Overview
Work History
Education
Skills
Timeline
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Madison Albright

Canton

Summary

Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.

Overview

2
2
years of professional experience

Work History

Shift Manager

Bojangles'
01.2025 - 04.2025
  • Supervised team operations during shifts to ensure efficient service delivery.
  • Trained new employees on customer service protocols and food safety standards.
  • Monitored inventory levels and assisted in stock management to reduce waste.
  • Ensured compliance with health regulations through regular inspections and training sessions.
  • Provided support in scheduling staff to optimize workforce efficiency and coverage.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Maintained cleanliness and organization of the work environment to promote safety standards.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Crew Leader

Wendy's
02.2024 - 01.2025
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained new crew members on equipment usage and company policies.
  • Coordinated team assignments to meet production targets effectively.
  • Implemented quality control measures to enhance product consistency.
  • Resolved operational issues promptly to minimize downtime in processes.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Office Assistant

Titan Fleet
09.2023 - 05.2024
  • Supported daily administrative tasks, contributing to seamless office operations.
  • Utilized office software for data entry and management, ensuring accuracy in records.
  • Collaborated with team members on projects, fostering a cooperative work environment.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

James Madison Online Highschool
Woodstock, GA

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Payment processing
  • Documentation and reporting

Timeline

Shift Manager

Bojangles'
01.2025 - 04.2025

Crew Leader

Wendy's
02.2024 - 01.2025

Office Assistant

Titan Fleet
09.2023 - 05.2024

High School Diploma -

James Madison Online Highschool

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Madison Albright