Proven track record in enhancing customer satisfaction and team efficiency, notably at Publix & Chick-Fil-A. Skilled in customer service and computer skills, I excel in client engagement and streamlining operations. Achieved significant improvements in customer satisfaction and workflow, demonstrating a keen eye for detail and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shadowing Student
East Alabama Medical Center
Opelike
07.2025 - 07.2025
Observed patient interactions to understand healthcare practices and protocols.
Shadowed medical staff to gain insights into effective communication techniques.
Engaged with patients to develop interpersonal skills and enhance empathy in care.
Gained insight into the daily operations of a hospital or clinic environment.
Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
Adhered to all safety protocols while observing patient care activities in the clinical setting.
Associate
Publix
Locust Grove
11.2022 - 03.2023
Helped large volume of customers every day with positive attitude and focuson customer satisfaction.
Maintained a high level of product knowledge, providing accurate information to customers.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
Front Of House Team Member
Chick-fil-A
Locust Grove
04.2022 - 11.2022
Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Established welcoming atmosphere by greeting each guest warmly.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Assistant
PeachyClean Maintenance & Facilities, LLC.
McDonough
05.2020 - 10.2022
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Monitored and ordered supplies and materials to keep office well stocked.
Reviewed and edited documents for accuracy, grammar and clarity.
Offered technical support and troubleshot issues to enhance office productivity.
Prepared PowerPoint presentations for senior-level staff with attention to detail.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor of Science - Neuroscience
Mercer University
Macon, GA
05.2027
High School Diploma -
Luella High School
Locust Grove, GA
05.2023
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Team Collaboration
Customer Engagement
Sales expertise
Retail experience
Client Relationship Building
Products knowledge
Brand Awareness
Affiliations
Regular O-negative blood donor, supporting hospitals and emergency care as a universal donor
Volunteer, Habitat for Humanity ReStore – assisted with store operations and community outreach initiatives
Food Drive Participant – collected and distributed food donations to support local families in need
Active participant in community service initiatives promoting access to resources and improving quality of life
Certification
CPR Certified, American Heart Association (expired, renewal pending)