Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Madison Butler

Locust Grove

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Publix & Chick-Fil-A. Skilled in customer service and computer skills, I excel in client engagement and streamlining operations. Achieved significant improvements in customer satisfaction and workflow, demonstrating a keen eye for detail and a commitment to excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shadowing Student

East Alabama Medical Center
Opelike
07.2025 - 07.2025
  • Observed patient interactions to understand healthcare practices and protocols.
  • Shadowed medical staff to gain insights into effective communication techniques.
  • Engaged with patients to develop interpersonal skills and enhance empathy in care.
  • Gained insight into the daily operations of a hospital or clinic environment.
  • Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
  • Adhered to all safety protocols while observing patient care activities in the clinical setting.

Associate

Publix
Locust Grove
11.2022 - 03.2023
  • Helped large volume of customers every day with positive attitude and focuson customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.

Front Of House Team Member

Chick-fil-A
Locust Grove
04.2022 - 11.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Assistant

PeachyClean Maintenance & Facilities, LLC.
McDonough
05.2020 - 10.2022
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Bachelor of Science - Neuroscience

Mercer University
Macon, GA
05.2027

High School Diploma -

Luella High School
Locust Grove, GA
05.2023

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Team Collaboration
  • Customer Engagement
  • Sales expertise
  • Retail experience
  • Client Relationship Building
  • Products knowledge
  • Brand Awareness

Affiliations

  • Regular O-negative blood donor, supporting hospitals and emergency care as a universal donor
  • Volunteer, Habitat for Humanity ReStore – assisted with store operations and community outreach initiatives
  • Food Drive Participant – collected and distributed food donations to support local families in need
  • Active participant in community service initiatives promoting access to resources and improving quality of life

Certification

  • CPR Certified, American Heart Association (expired, renewal pending)

Timeline

Shadowing Student

East Alabama Medical Center
07.2025 - 07.2025

Associate

Publix
11.2022 - 03.2023

Front Of House Team Member

Chick-fil-A
04.2022 - 11.2022

Assistant

PeachyClean Maintenance & Facilities, LLC.
05.2020 - 10.2022

Bachelor of Science - Neuroscience

Mercer University

High School Diploma -

Luella High School
Madison Butler