Madison Butler
Locust Grove
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Publix & Chick-Fil-A. Skilled in customer service and computer skills, I excel in client engagement and streamlining operations. Achieved significant improvements in customer satisfaction and workflow, demonstrating a keen eye for detail and a commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shadowing Student
East Alabama Medical Center
Opelike
07.2025 - 07.2025
- Observed patient interactions to understand healthcare practices and protocols.
- Shadowed medical staff to gain insights into effective communication techniques.
- Engaged with patients to develop interpersonal skills and enhance empathy in care.
- Gained insight into the daily operations of a hospital or clinic environment.
- Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
- Adhered to all safety protocols while observing patient care activities in the clinical setting.
Associate
Publix
Locust Grove
11.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focuson customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
Front Of House Team Member
Chick-fil-A
Locust Grove
04.2022 - 11.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant
PeachyClean Maintenance & Facilities, LLC.
McDonough
05.2020 - 10.2022
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor of Science - Neuroscience
Mercer University
Macon, GA05.2027
High School Diploma -
Luella High School
Locust Grove, GA05.2023
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Team Collaboration
- Customer Engagement
- Sales expertise
- Retail experience
- Client Relationship Building
- Products knowledge
- Brand Awareness
Affiliations
- Regular O-negative blood donor, supporting hospitals and emergency care as a universal donor
- Volunteer, Habitat for Humanity ReStore – assisted with store operations and community outreach initiatives
- Food Drive Participant – collected and distributed food donations to support local families in need
- Active participant in community service initiatives promoting access to resources and improving quality of life
Certification
- CPR Certified, American Heart Association (expired, renewal pending)
Timeline
Shadowing Student
East Alabama Medical Center
07.2025 - 07.2025
Associate
Publix
11.2022 - 03.2023
Front Of House Team Member
Chick-fil-A
04.2022 - 11.2022
Assistant
PeachyClean Maintenance & Facilities, LLC.
05.2020 - 10.2022
Bachelor of Science - Neuroscience
Mercer University
High School Diploma -
Luella High School