Madison Clouser
Pine Mountain,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
General Manager
Uptown Life Group
11.2021 - Current
- Supervised everyday functions covering personnel management, customer relations, inventory tracking, and financial documentation.
- Develop and manage budgets, track expenses, and analyze financial data to maximize profitability and minimize costs while maintaining quality standards.
- Cultivated strong relationships with guests, distributors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Server/Bartender
Uptown Life Group
09.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender
The Office Sports Bar and Grill
08.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Business Administration
Troy University
Phenix City, AL05.2024
Skills
- Customer Service
- Communication
- Time Management
- Critical Thinking
- Adaptability
- Leadership
Timeline
General Manager
Uptown Life Group
11.2021 - Current
Server/Bartender
Uptown Life Group
09.2019 - 11.2021
Server/Bartender
The Office Sports Bar and Grill
08.2018 - 08.2019
Bachelor of Science - Business Administration
Troy University
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