MADISON DOWDELL
Atlanta
Summary
Multifaceted senior living team player with experience in assisting in the development and oversight of resident dining/engagement services, including planning and coordinating opportunities for residents to promote a level of health, well-being, engagement and growth
Experienced professional knowledgeable about managing school schedules, extracurricular activities, and entertainment to achieve optimal playtime and schoolwork balance. Committed to maintaining parent objectives while being compassionate and caring with children. Offers first-rate skills in communication and activity planning.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Move-in/Move-Out Specialist
Prestige Amelia LLC
Fernandina Beach
01.2024 - Current
- Coordinated and executed the safe and efficient loading and unloading of household items
- Managed inventory and ensured all items were accounted for during the move.
- Provided excellent customer service by addressing client concerns and ensuring satisfaction.
- Utilized packing materials and techniques to protect fragile items during transit.
- Operated moving equipment such as dollies and hand trucks to transport heavy items.
- Conducted pre-move consultations to assess the clients' needs
- Maintained cleanliness and organization of moving trucks, equipment, and materials.
- Resolved any issues or discrepancies during the move to ensure a smooth transition for clients.
SENIOR LIVING DINING SERVER
The Lakeside at Amelia
Fernandina Beach
01.2020 - Current
- Assist residents with menu selections and respond to pertinent menu item questions
- Responsible for taking meal and beverage orders and serving requested items according to established guidelines.
- Utilize point of sale system, serve courses from kitchen/service bar
- Respond to resident and guest dining needs while maintaining Arbor hospitality
- Perform dining room set-up and reset of tables in accordance with dining room procedure.
- Support dining room decorum and etiquette standards
- Perform and completes opening and closing checklist criteria
- Performs and complete side work duties as assigned
- Maintain/protect confidentiality of resident information
- Practice safe food handling at all times to prevent an outbreak of foodborne illness
- Completes daily, weekly, and monthly cleaning assignments, keeping all work areas in a healthful and safe condition
- Assist in dining room and surrounding areas for proper directional flow, organization, and supplies placement
- Ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations
- Attend pre-meal briefing for knowledge of meal/meal support activities
- Follow all local, state, federal policies regarding food handling.
- Maintain standards of cleanliness/hygiene/health standards
- Maintain assigned tables and surrounding area in a complete state of cleanliness, appearance, and readiness.
ENGAGEMENT COORDINATOR
The Lakeside at Amelia
Fernandina Beach
01.2020 - Current
- Assist in planning, scheduling and conducting lifestyle programs that provide physical, intellectual, social, emotional and spiritual opportunities for residents.
- Attend all community planned functions-coordinates event from beginning to end including setup, running, breaking down for event
- Help plan appropriate programs, decor for holidays/special events
- Prepare and organize a calendar of events. Submit calendar to team for final approval. Post and distribute calendar
- Provide ongoing communication with residents/family members
- Assist Director in leadership of wellness program
- Address resident groups on subjects of common interest
- Maintain a database and prepare reports on resident assessments, participation and satisfaction
- Interact with residents, guests, staff in atmosphere of hospitality
- Ability to facilitate social connections and integrate new residents into the community.
- Community engagement and networking skills
- Protect the privacy of the resident when communication oral and written information
Private Nanny
Self-employeed
Woodbine
01.2016 - Current
- Provided attentive care for children in a nurturing environment.
- Developed engaging educational activities tailored to individual needs.
- Managed daily schedules, including meals, naps, and recreational activities.
- Supported homework and learning projects to enhance academic skills.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Transported children to and from school, extra-curricular activities and play-dates.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
SERVER/HOSTESS/PREPCOOK
Cracker Barrel
Charleston
01.2018 - 01.2019
- Greeted and seated guests in a friendly and courteous manner
- Presented menus, make recommendations, and took orders
- Delivered food and beverages promptly and accurately
- Checked on guests throughout their meal to ensure satisfaction
- Handled guest inquiries and resolved any issues promptly
- Upsold additional items and beverages to increase revenue
- Processed payments and operated cash registers
- Maintained cleanliness and sanitation standards in the dining area
CASHIER
Cinema 1
Charleston
01.2016 - 01.2017
- Greeted Guests with a smile in a timely and professional manner
- Operated POS system for transactions on assigned register
- Verified tickets at podium and directed Guests to an auditorium
- Ensured tickets sold in accordance with MPAA rating system, studio admittance policy, and company policy
- Provided pricing, movie, specialist event, alternative movie selections, and general theatre information
- Responded to phone calls and questions from Guests in a professional quality customer service manner
- Conducted theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain safe quality environment within the auditoriums
- Prepared food/properly operated cooking, warming, equipment
- Consistently cleaned and sanitized Employee and Guest areas
- Complied with all local, state, and federal food safety laws
- Monitored safety and security issues and reported to management
- Assisted with all opening and closing duties as assigned by management
Education
Certification - First Aid
CPR
05.2024 - 05.2026
A.S. - BUSINESS HEALTHCARE MANAGEMENT
Coastal Pines Technical College
Certificate - Billing And Reimbursement Assistant
Coastal Pines Technical College
Waycross, GA 05.2024 - 05.2025
Certificate - Culinary
Rouxbe Culinary
Fernandina Beach, FL 01.2024 - 05.2024
HIGH SCHOOL DIPLOMA -
Camden County High School
Skills
- Teamwork
- Communication Skills
- Flexibility
- Positive attitude
- Attention to Detail
- Team Player
- Confidence
- Creativity
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Inventory Control
- Managing Budgets
- Activities planning
- Meal and snack preparation
- Schedule management
- Childhood development
- Household management
- CPR training
- Housekeeping
Additional Information
Been with Lakeside for 5 Years and managed my team in a fast-paced environment, demonstrating strong leadership and communication skills. I absolutely love working around the residents at my job, they bring so much joy and energy to my day. Whether it's sharing stories, having a meaningful conversation, or just enjoying a laugh together, every moment is special with them. I am grateful for the connections I have built and experienced in this community. I want to continue to grow and work in this atmosphere. It is truly rewarding to be a part of their lives.
References
- Kerby Hyde, Prestige Amelia LLC, 480-580-5426
- Shane Bowyer, Lakeside at Amelia Island, 904-652-8053
- Marilyn Bailey, Lakeside at Amelia Island, 904-236-0812
- Private Nanny references on request
Timeline
Certification - First Aid
CPR
05.2024 - 05.2026
Certificate - Billing And Reimbursement Assistant
Coastal Pines Technical College
05.2024 - 05.2025
Certificate - Culinary
Rouxbe Culinary
01.2024 - 05.2024
Move-in/Move-Out Specialist
Prestige Amelia LLC
01.2024 - Current
SENIOR LIVING DINING SERVER
The Lakeside at Amelia
01.2020 - Current
ENGAGEMENT COORDINATOR
The Lakeside at Amelia
01.2020 - Current
SERVER/HOSTESS/PREPCOOK
Cracker Barrel
01.2018 - 01.2019
Private Nanny
Self-employeed
01.2016 - Current
CASHIER
Cinema 1
01.2016 - 01.2017
A.S. - BUSINESS HEALTHCARE MANAGEMENT
Coastal Pines Technical College
HIGH SCHOOL DIPLOMA -
Camden County High School