Madison Flournoy
Gainesville
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Office Manager
Gene's Pressure Cleaning
09.2023 - 08.2025
- Assisted with daily administrative tasks, ensuring smooth office operations.
- Organized and maintained filing systems for easy access to important documents.
- Scheduled appointments and maintained calendar, optimizing daily operations.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained records of price, work done, and field tech notes of past and present work done for returning customers.
- Created custom logos, before and after photos, business cards, estimate cards, and work shirt design.
- Created and maintained company website.
Field Technician
Gene's Pressure Cleaning
02.2022 - 09.2023
- Conducted routine maintenance and troubleshooting on equipment to ensure optimal performance.
- Assisted in training new technicians on safety protocols and operational procedures.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Cleaned industrial restaurant hoods according to contract agreement.
- Cleaned siding, wood, brick, concrete, and other surfaces with high and low pressure safely around customers’ homes and belongings.
Presentation Manager
Target
01.2017 - 12.2018
- Developed engaging presentations aligning with company branding and messaging.
- Trained team members on best practices for presentation design and delivery techniques.
- Collaborated with store managers to determine best placement for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Scheduled planogram sets according to holidays and releases of media.
- Built shelves and displays for future planogram sets.
Claim Repricer
Benefit Support, Inc.
02.2014 - 11.2016
- Analyzed insurance claims for accuracy and compliance with policy guidelines.
- Repriced allowed amounts on insurance claims based on applicable network fee schedules.
- Downloaded, printed, and repriced online claims in support of claims examiners as needed.
- Compiled and mailed monthly reports to every group policyholder.
- Filled in for the receptionist as needed with seamless transition.
- Maintained accurate inventory of archived files, facilitating quick retrieval when needed.
Education
Certificate in Esthetics - Esthetics
Lanier Technical College
Oakwood, GA08-2013
Southern Polytechnic State University
Marietta, GAUnited States Naval Academy
Annapolis, MDUnited States Naval Academy Prep School
Newport, RI06-2010
Gainesville High School
Gainesville, GA05-2009
Skills
- Customer service
- Organizational skills
- Data entry
- Scheduling and calendar management
- Administrative support
- Presentation design
- Teamwork and collaboration
- Phone and email etiquette
- Time management
Timeline
Office Manager
Gene's Pressure Cleaning
09.2023 - 08.2025
Field Technician
Gene's Pressure Cleaning
02.2022 - 09.2023
Presentation Manager
Target
01.2017 - 12.2018
Claim Repricer
Benefit Support, Inc.
02.2014 - 11.2016
Certificate in Esthetics - Esthetics
Lanier Technical College
Southern Polytechnic State University
United States Naval Academy
United States Naval Academy Prep School
Gainesville High School