Madison Free
Cumming
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Fanatics
07.2019 - Current
- Enhanced customer engagement through personalized product recommendations based on preferences and shopping history.
- Operated heat press machines to ensure precise application of designs on various materials.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Freelance Merchandise Specialist
Dreamchasers
12.2018 - Current
- Managed Merchandise Sales at high-profile events including 202q World Series, NFL/MLS games, Taylor Swift Concerts, and College Football National Championship.
- Assist with $1,000,000+ initial inventory count and reconciliation at the end of event.
- Mentored junior sales staff, fostering professional growth and boosting team morale.
Event Coordinator
RCX Sports
02.2025 - 10.2025
- Coordinated logistics for events, ensuring seamless execution of schedules and vendor agreements.
- Developed event timelines and agendas to enhance operational efficiency and participant engagement.
- Collaborated with cross-functional teams to align event objectives with organizational goals.
- Collaborated with marketing teams to develop promotional displays that increased customer engagement.
Education
Bachelor of Arts - Business Administration
Converse University
Spartanburg, SC05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Event Coordinator
RCX Sports
02.2025 - 10.2025
Sales Associate
Fanatics
07.2019 - Current
Freelance Merchandise Specialist
Dreamchasers
12.2018 - Current
Bachelor of Arts - Business Administration
Converse University