Madison Green
Blairsville
Summary
Dynamic professional with a proven track record excelling in customer service and appointment scheduling. Recognized for meticulous attention to detail and strong organizational skills, ensuring seamless client care and efficient start to finish processes. Adept at problem-solving and maintaining accurate records, enhancing overall operational efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
North Georgia Family Medicine
04.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Checking patients in/out for appointments.
- Collecting account balances and copays at the time of check in.
- Updating Patients chart to make sure information is correct for accounting department.
- Answering in coming calls and routing them where they need to go.
- Going through fax and disturbing them to the correct nurse.
- Putting insurance into patients chart.
- Kept front of lobby clean and orderly.
- Protected Confidential guest and business information.
Customer Finance Representative
Nelson Tractor Company Inc.
08.2021 - 04.2023
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Prepared contracts and related documentation according to strict standards.
- Processed new customer credit applications accessing credit agency data to open new accounts.
- Maintained high knowledge of current programs, offerings, and products.
- Advised accounts and assisted through qualification processes.
- Worked with clients to define and implement terms for approved credit requests.
Customer Service Representative
Lake Chatuge Animal Hospital
02.2020 - 05.2021
- Greeting incoming visitors, clients, and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area as well as the client waiting room and lobby clean to give clients and visitors positive first impressions.
- Prepared mailed prescriptions for shipment for prompt delivery to customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Fielded phone calls from pet owners, answered questions and/or concerns, as well as took messages for the veterinarians.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of diseases, control odors, and maintain a healthy environment.
- Scheduled annuals as well as regular wellness appointments, consultations, and surgery visits for animals.
- Filed and maintained medical records.
- Filled approved prescriptions.
- Invoiced and billed clients for visits.
- Monitored and maintained the work email.
- Collect payment from appointments.
- Filed pet insurance if needed upon arrival.
- Kept complete inventory of supplies in retail in the lobby.
Education
High School Diploma -
Union County High School
Blairsville, GA05-2016
Skills
- Customer Service
- Money Handling
- Incoming/Outgoing Calls
- Administrative Support
- Data Entry
- Office Organization and Stocking
- Insurance Verification
- File Organization
- Appointment Scheduling
- Record Keeping Strengths
- Problem Solving and Decision Making
- Multitasking Abilities
- Basic Accounting
- Time Management
Timeline
Referral Coordinator
North Georgia Family Medicine
04.2023 - Current
Customer Finance Representative
Nelson Tractor Company Inc.
08.2021 - 04.2023
Customer Service Representative
Lake Chatuge Animal Hospital
02.2020 - 05.2021
High School Diploma -
Union County High School
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