Madison Helton
Hampton Inn By Hilton
Macon,GA
1
year of professional experience
Front Desk Receptionist experienced in enhancing guest satisfaction through effective communication and problem-solving. Achieved high service quality and streamlined operations by efficiently handling inquiries and complaints. Focused on delivering exceptional customer service and administrative support while developing skills in professional settings.
Work History
Front Desk Receptionist
6 Months- Greeted and welcomed guests, ensuring positive first impressions.
- Assisted with check-in and check-out procedures, streamlining guest experiences.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Provided information about hotel amenities and local attractions to enhance visitor satisfaction.
- Handled customer complaints professionally, resolving issues promptly to maintain service quality.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed phone calls, providing information and handling inquiries promptly. bvf
Education
High School Diploma
Skills
Hospitality services
Customer service
Cash handling
Issue handling
Payment processing
Reservation management
Attention to detail
Time management
Guest relations
Issue resolution
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
01.2026 - CurrentRead More
Mary Person High School
High School Diploma
Read More