Madison Kanawada
Jasper
Summary
Results-driven Operations Manager with expertise in streamlining processes, enhancing customer satisfaction, and ensuring compliance. Proven ability to lead teams and negotiate vendor contracts for improved service and cost savings.
Overview
6
6
years of professional experience
Work History
Operations Manager
Phantom Asset Recovery LLC
Mobile, AL Atlanta, GA
04.2022 - 07.2026
- Streamlined operational processes to enhance service delivery and improve client satisfaction.
- Oversaw compliance with industry regulations, enhancing operational integrity and minimizing risk exposure.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated cross-departmental communications to optimize workflow and increase overall team productivity.
- Developed training programs for new hires, ensuring efficient onboarding and knowledge retention.
- Managed vendor relationships, negotiating contracts that resulted in improved service terms and cost savings.
- Assisted in recruiting, hiring and training of team members.
Receptionist
Phantom Asset Recovery LLC
Atlanta, GA
12.2020 - 04.2022
- Coordinated scheduling for appointments and meetings, optimizing calendar management for team members.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Developed and implemented office procedures to enhance operational efficiency and client satisfaction.
- Maintained comprehensive filing system, ensuring accurate record-keeping and easy retrieval of information.
- Trained new reception staff on office protocols and customer service best practices, fostering a collaborative environment.
- Monitored inventory levels of office supplies, placing orders to maintain adequate stock for daily operations.
- Cultivated positive relationships with clients through exceptional service and effective communication skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Administrative Assistant
SolarWorks Glass Tinting
Alpharetta, GA
02.2021 - 10.2021
- Coordinated scheduling and logistics for installation projects, ensuring timely completion and customer satisfaction.
- Managed inventory of supplies, maintaining optimal stock levels for operational efficiency.
- Streamlined office procedures, enhancing workflow and reducing processing times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
No Degree - Business
Chattahoochee Technical College
Jasper05.2021
High School Diploma -
Pickens County High School
Jasper, GA05.2018
Skills
- Operations management
- Project leadership
- Workflow optimization
- Planning and implementation
- Schedule management
- Invoice processing
- Customer relationship management
- Client relationship management
- Customer service
- Conflict resolution
- Conflict mediation
- Decision-making
- Problem-solving
- Financial oversight
- Strategic planning
- Client management
- Bilingual communication
Timeline
Operations Manager
Phantom Asset Recovery LLC
04.2022 - 07.2026
Administrative Assistant
SolarWorks Glass Tinting
02.2021 - 10.2021
Receptionist
Phantom Asset Recovery LLC
12.2020 - 04.2022
No Degree - Business
Chattahoochee Technical College
High School Diploma -
Pickens County High School