Madison Liburd
Tyrone
Summary
At Chili's Bar and Grill, I excelled as a To-Go Server, where my ability to multitask and excellent communication skills led to enhanced customer satisfaction and service efficiency. I trained new staff, improving team performance, and expertly managed order accuracy and food presentation, showcasing my ability to adapt and solve problems swiftly.
Overview
3
3
years of professional experience
Work History
To-Go Server
Chilis's Bar and Grill
09.2021 - 01.2025
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues.
- Demonstrated excellent communication skills when communicating with customers over the phone or in-person, resulting in positive feedback and frequent business.
- Trained new employees on standard procedures for To-Go Server responsibilities, developing team efficiency and consistency in service quality.
- Provided excellent knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders while also maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Served as a reliable team player by covering shifts when necessary to maintain a well-staffed work environment during busy periods.
- Addressed and resolved customer complaints with empathy and professionalism, restoring customer satisfaction.
Education
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA12-2023
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Phone etiquette
- Food presentation
- Order accuracy
- Attention to detail
- Problem-solving
- Reliability
- Excellent communication
- Customer satisfaction
Timeline
To-Go Server
Chilis's Bar and Grill
09.2021 - 01.2025
Associate of Science - Health Sciences
Georgia State University
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