Madison Nicolas
Dunwoody
Summary
Detail-oriented, dedicated, and driven healthcare professional with a background in project management, communication, and process optimization. As a student-athlete, excels in fast-paced environments, balancing multiple responsibilities with efficiency and strategic focus. Recognized for a proactive approach to identifying challenges, streamlining operations, and supporting organizational objectives. Passionate about improving healthcare systems, enhancing patient care experiences, and driving administrative excellence in dynamic healthcare settings. Eager to apply leadership, problem-solving, and teamwork skills in a healthcare administration role.
Overview
5
5
years of professional experience
Work History
Healthcare Administrative Intern
Atrium Healthcare
12.2024 - 05.2025
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and implemented a culturally inclusive diabetes workshop for low-income, non-English-speaking parents of children with diabetes and presented this project in front of a committee chair.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed educational materials in multiple languages to improve health literacy and disease management.
- Collaborated with healthcare professionals to provide accessible, community-centered support for underserved families.
- Spearheaded and sat in on meetings of implementations of new projects to expand scope of engagement.
Mental Health Technician
Life Springs Inc
11.2022 - 05.2023
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Work Study Office Assistant
Oakland City University Talent Search Program
12.2021 - 10.2022
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Assisted with administrative tasks, including data entry, filing, organizing paperwork for efficient workflow
Social Media Manager, Women's Soccer Instagram
Clayton State University
05.2024 - 12.2024
- Developed in-depth understanding of digital and mobile marketing practices and media for Women's Soccer team at Clayton State.
- Managed content across multiple platforms for widest audience reach.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
- Edited and proofread drafts of articles and other documents for reposting on the instagram page.
- Completed accurate and polished formatting in line with publishing standards prior to posting.
Social Media Manager, Women's Soccer Instagram
Oakland City University
07.2022 - 05.2023
- Ran and Researched current trends and best practices to develop innovative and impactful campaigns for Oakland City Women's Soccer Instagram Account.
- Participated in brainstorming sessions to generate creative ideas for the Women's account.
- Managed social media accounts on day-to-day basis to increase the Women's Soccer recognition by creating engaging content.
Server Shift Leader
Silla Del Toro
03.2024 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Semi professional Soccer Player
Georgia Impact
04.2024 - Current
- Attended all practices on time with positive demeanor and willingness to work hard.
- Kept in peak physical condition through proper diet and exercise.
- Maintained attitude of coachability and adaptability to handle any challenge.
- Achieved lifelong aspiration through proven work ethic, dedication and visualization.
- Effectively communicated with fellow team members, subordinates, coaches, and supervisors.
Collegiate Athlete
Clayton State University
07.2023 - Current
- Represented University in Division 2 women's soccer team, demonstrating exceptional skill in both offensive and defensive positions.
- Managed time effectively earning a 4.0 GPA while traveling for games, attending practice, and going to classes.
- Collaborated with teammates and coaches to build relationships and create cohesive team environment.
- Monitored competitor activities to assess strategies and gain advantages in future matches.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.
Multisport Collegiate Athlete
Oakland City University
07.2020 - 05.2023
- Represented university in both varsity soccer and track and field teams, demonstrating adaptability and strength across multiple sports
- Achieved Academic honors and all regional 1st accolades for maintaining a high GPA while excelling in collegiate athletics.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
Education
Masters - Healthcare Administration
Clayton State University
Morrow, Georgia05-2025
Bachelors - Psychology
Oakland City University
Oakland City, Indiana05.2023
Skills
- Adaptability
- Writing and Communication Skills
- Client Relations
- Community relations
- Health information management
- Microsoft office
- Office administration
- Appointment management
- Budgeting and finance
Timeline
Healthcare Administrative Intern
Atrium Healthcare
12.2024 - 05.2025
Social Media Manager, Women's Soccer Instagram
Clayton State University
05.2024 - 12.2024
Semi professional Soccer Player
Georgia Impact
04.2024 - Current
Server Shift Leader
Silla Del Toro
03.2024 - Current
Collegiate Athlete
Clayton State University
07.2023 - Current
Mental Health Technician
Life Springs Inc
11.2022 - 05.2023
Social Media Manager, Women's Soccer Instagram
Oakland City University
07.2022 - 05.2023
Work Study Office Assistant
Oakland City University Talent Search Program
12.2021 - 10.2022
Multisport Collegiate Athlete
Oakland City University
07.2020 - 05.2023
Bachelors - Psychology
Oakland City University
Masters - Healthcare Administration
Clayton State University
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