Madison Norton
Ellabell
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Window World
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated schedules for multiple departments, ensuring optimal productivity and resource utilization.
- Managed multiple project managers schedules.
- Collected and filled out paperwork for installers, service technicians, and measure technicians that have the details of their appointments .
Team Lead
The Children's Place
12.2022 - 03.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Customer Service Manager
Piggly Wiggly Grocery Store
09.2020 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed stock workers and worked alongside them to unload the truck to stock the shelves
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
Certificate - Management And Supervisor Specialist
Ogeechee Technical College
Statesboro, GA05-2025
High School Diploma -
Irwin County High School
Ocilla, GA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Staff management
- Attention to detail
- Employee motivation
- Training and mentoring
- Goal oriented
- Money management
- Motivational team management
Timeline
Customer Service Representative
Window World
03.2024 - Current
Team Lead
The Children's Place
12.2022 - 03.2024
Customer Service Manager
Piggly Wiggly Grocery Store
09.2020 - 07.2022
Certificate - Management And Supervisor Specialist
Ogeechee Technical College
High School Diploma -
Irwin County High School
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