Madison Pozzi
Atlanta
Summary
Customer Success and Partner Management professional with 7+ years of experience building strong relationships and helping clients achieve their goals. Known for bringing energy, creativity, and a collaborative spirit to every partnership, I thrive on solving problems and turning challenges into opportunities. I’m passionate about delivering experiences that make partners feel supported, empowered, and set up for success.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Pinterest (via Accenture)
Atlanta
01.2025 - Current
- Partner with clients on behalf of Pinterest, driving adoption of paid media solutions and optimizing platform performance.
- Advise clients on campaign strategy, audience targeting, and creative best practices, resulting in over $1.2M in repeat business quarterly and sustained ROI growth.
- Develop and present customized media plans, pricing models, and contracts based on client goals, budget, and industry trends.
- Monitor campaign performance metrics, leverage analytics tools, and translate insights into scalable marketing recommendations.
- Collaborate with Pinterest’s internal teams to troubleshoot performance issues, ensure tool integration, and improve advertiser experience.
- Contribute to the continuous optimization of internal sales and support tools by relaying advertiser feedback and identifying platform gaps.
Strategic Partner Manager - Business Consultant
Bliss Aesthetics
Remote
05.2024 - 10.2024
- Serve as the primary success manager for B2B healthcare partners, leading onboarding, adoption, and expansion strategies.
- Developed strategic partnerships to enhance brand visibility and market reach.
- Spearhead client consultations, leveraging surgical knowledge, reinforcing brand credibility, to drive business growth and exceed monthly sales targets, resulting in 10% revenue increase quarterly.
- Using CRM tools to track old prospects and gain $420k in new business over a 3-4 month period.
- Collaborate with marketing teams to improve client satisfaction, and drive business growth.
Clinic Director
LaserAway
Atlanta
08.2022 - 05.2024
- Led revenue growth exceeding $650K (20% YOY increase) through premium client service and personalized sales strategies.
- Spearheaded quarterly client appreciation and promotional events, driving upsell opportunities, and increasing repeat visit rates by 27%.
- Enhanced customer retention by 40% through focused relationship management and improved sales knowledge and presentations through further training, leading to upselling luxury treatment packages valued at $5K to $10K.
- Created opportunities for consultations and closed sales through warm and cold leads, upsells, over 75 outbound dials daily, and referrals, leading to over 80-100 deals closed monthly.
- Assisted customers with completing financing applications, and thoroughly explaining the terms of various lenders.
- Built and managed a cohesive team of 15+ employees, including sales representatives and nurse practitioners, across multiple clinic locations, fostering a collaborative and results-driven culture.
Personal Training Sales Manager
Phaze 3 Fitness
Madison
10.2020 - 09.2022
- Managed gym operations, generating $20–30K monthly in premium memberships and training packages, emphasizing member experience.
- Led strategic events and partnerships, boosting community engagement, resulting in a 20% increase in membership sales.
- Streamlined billing, ensuring financial accuracy, and resolving delinquent accounts.
- Report KPIs to the CEO, optimizing operations through data-driven insights. Implementing solutions for improved performance.
Education
MBA - Business Administration and Management
Alabama A&M University
05.2021
Bachelor of Science - Criminology, Management Minor
Alabama A&M University
05.2020
Skills
- Digital marketing strategies
- Conversion rate management
- Client relationship management
- Campaign strategy development
- Media planning
- Pay-per-click advertising
- Sales negotiation and forecasting
- Brand development
- Deadline management
- Team collaboration
- CRM software proficiency
- Microsoft Office Suite
References
References available upon request.
Timeline
Client Success Manager
Pinterest (via Accenture)
01.2025 - Current
Strategic Partner Manager - Business Consultant
Bliss Aesthetics
05.2024 - 10.2024
Clinic Director
LaserAway
08.2022 - 05.2024
Personal Training Sales Manager
Phaze 3 Fitness
10.2020 - 09.2022
MBA - Business Administration and Management
Alabama A&M University
Bachelor of Science - Criminology, Management Minor
Alabama A&M University