Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Pozzi

Atlanta

Summary

Customer Success and Partner Management professional with 7+ years of experience building strong relationships and helping clients achieve their goals. Known for bringing energy, creativity, and a collaborative spirit to every partnership, I thrive on solving problems and turning challenges into opportunities. I’m passionate about delivering experiences that make partners feel supported, empowered, and set up for success.

Overview

5
5
years of professional experience

Work History

Client Success Manager

Pinterest (via Accenture)
Atlanta
01.2025 - Current
  • Partner with clients on behalf of Pinterest, driving adoption of paid media solutions and optimizing platform performance.
  • Advise clients on campaign strategy, audience targeting, and creative best practices, resulting in over $1.2M in repeat business quarterly and sustained ROI growth.
  • Develop and present customized media plans, pricing models, and contracts based on client goals, budget, and industry trends.
  • Monitor campaign performance metrics, leverage analytics tools, and translate insights into scalable marketing recommendations.
  • Collaborate with Pinterest’s internal teams to troubleshoot performance issues, ensure tool integration, and improve advertiser experience.
  • Contribute to the continuous optimization of internal sales and support tools by relaying advertiser feedback and identifying platform gaps.

Strategic Partner Manager - Business Consultant

Bliss Aesthetics
Remote
05.2024 - 10.2024
  • Serve as the primary success manager for B2B healthcare partners, leading onboarding, adoption, and expansion strategies.
  • Developed strategic partnerships to enhance brand visibility and market reach.
  • Spearhead client consultations, leveraging surgical knowledge, reinforcing brand credibility, to drive business growth and exceed monthly sales targets, resulting in 10% revenue increase quarterly.
  • Using CRM tools to track old prospects and gain $420k in new business over a 3-4 month period.
  • Collaborate with marketing teams to improve client satisfaction, and drive business growth.

Clinic Director

LaserAway
Atlanta
08.2022 - 05.2024
  • Led revenue growth exceeding $650K (20% YOY increase) through premium client service and personalized sales strategies.
  • Spearheaded quarterly client appreciation and promotional events, driving upsell opportunities, and increasing repeat visit rates by 27%.
  • Enhanced customer retention by 40% through focused relationship management and improved sales knowledge and presentations through further training, leading to upselling luxury treatment packages valued at $5K to $10K.
  • Created opportunities for consultations and closed sales through warm and cold leads, upsells, over 75 outbound dials daily, and referrals, leading to over 80-100 deals closed monthly.
  • Assisted customers with completing financing applications, and thoroughly explaining the terms of various lenders.
  • Built and managed a cohesive team of 15+ employees, including sales representatives and nurse practitioners, across multiple clinic locations, fostering a collaborative and results-driven culture.

Personal Training Sales Manager

Phaze 3 Fitness
Madison
10.2020 - 09.2022
  • Managed gym operations, generating $20–30K monthly in premium memberships and training packages, emphasizing member experience.
  • Led strategic events and partnerships, boosting community engagement, resulting in a 20% increase in membership sales.
  • Streamlined billing, ensuring financial accuracy, and resolving delinquent accounts.
  • Report KPIs to the CEO, optimizing operations through data-driven insights. Implementing solutions for improved performance.

Education

MBA - Business Administration and Management

Alabama A&M University
05.2021

Bachelor of Science - Criminology, Management Minor

Alabama A&M University
05.2020

Skills

  • Digital marketing strategies
  • Conversion rate management
  • Client relationship management
  • Campaign strategy development
  • Media planning
  • Pay-per-click advertising
  • Sales negotiation and forecasting
  • Brand development
  • Deadline management
  • Team collaboration
  • CRM software proficiency
  • Microsoft Office Suite

References

References available upon request.

Timeline

Client Success Manager

Pinterest (via Accenture)
01.2025 - Current

Strategic Partner Manager - Business Consultant

Bliss Aesthetics
05.2024 - 10.2024

Clinic Director

LaserAway
08.2022 - 05.2024

Personal Training Sales Manager

Phaze 3 Fitness
10.2020 - 09.2022

MBA - Business Administration and Management

Alabama A&M University

Bachelor of Science - Criminology, Management Minor

Alabama A&M University

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Madison Pozzi